Ridgeway Reviews

Thank you for taking the time to leave a review. We love our offices too, and it’s a shame we’ve not been able to spend time there recently due to Covid-19. We’re also very proud of our clients, who are all great to work with. I am surprised you feel you didn’t get to work with any of them, though perhaps your tenure was too brief to experience many, which is a shame. It seems you didn’t have an enjoyable time with us, which is disappointing to hear. Hopefully some context and responses will help to address your frustrations, otherwise please do talk to us further as noted below. We have a robust scoping and costing approach which senior members of the team collaborate on to ensure validity. Given that most of our work is delivered on a fixed-price basis, there is therefore risk on Ridgeway in doing anything other than scoping, costing and delivering work efficiently, so contrary to your suggestions, this is a fundamental exercise to undertake. All new members of the team receive a detailed induction plan including full training in Kentico and other day to day tools that we use, including certification where relevant. Ample time is scheduled to complete such training and attain the necessary level of familiarity. We would be interested to understand where this fell short for you so that we can improve in the future. We take bullying and a 'blame culture' extremely seriously and have policies in place to provide all team members with a clear escalation route, and have always had qualified HR professionals either in-house or contracted, which have always been available should a member of the team feel there is a problem requiring escalation. This did not happen during your tenure, so again it would be useful to understand more detail to address any of your concerns which as it stands we believe are without foundation, given the absence of evidence to the contrary. We also ensure that line and senior managers are provided with leadership and management training and coaching on a regular basis to help provide the different levels of support to their teams. We make clear during recruitment that process is a cornerstone of how Ridgeway operates. We scope and deliver large complex digital projects which are often business critical to our clients. It is therefore vital that we have basic standard operating processes so that collaboration between the teams and execution of work is as efficient and effective as possible. If you felt unable to follow these for whatever reason, it would be something to have addressed with your line manager. Our belief is that a team not operating consistently cannot grow and it enables individuals and the team to then use their talents, experience, and freedom to deliver great work. We have a talented team, as you suggest, and do our best to ensure everyone is supported, engaged, and enabled to do their best work. Office treats are not intended to paper cracks, but a genuine thank you to our hard-working team. We’re sorry you didn’t feel the same way. As noted above, a further discussion would be helpful to us to support improvements, and I would suggest useful to you in terms of providing you with any context to reconcile your frustrations. If you would like to have a confidential chat with us, we would be very happy to hear from you. Please email hr@ridgeway.com and we can set up a discussion with our independent HR consultants.