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      Ripjar

      Engaged employer

      Ripjar Reviews

      3.7

      66% would recommend to a friend

      (58 total reviews)
      avatar

      Matt Mills

      100% approve of CEO

      63% positive business outlook

      Ripjar has an employee rating of 3.7 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ripjar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      58 reviews
      2.0
      26 Feb 2021

      Talented people, poor management

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some really good people working at the company. The problems you'll work on can be interesting, and the products are used for stuff like tackling financial crime and terrorism, so there's some satisfaction to be had from that.

      Cons

      A medium-sized company being run like a start-up. The management are not experienced in running a product company, so customers are never told "no". Any customer asks are just done, which means constant firefighting, adding technical debt, and working evenings and weekends. The management have been saying "it's going to change soon" for at least 3 years (I'm told longer). There's no proper system for deciding on pay, bonuses or career progression. It's all done on a "discretionary" basis, which means at the whim of the management. The ones who do well and get promoted are those who have worked with the management before. The strategy changes a lot, and its usually ignored anyway because everyone is working on whatever the latest customer ask is.

      avatar
      Ripjar Response
      5y
      Thanks for sharing your thoughts about working in Ripjar. We are working hard to build a good culture at Ripjar and we are glad to see you value working with great colleagues and get a sense of job satisfaction from tackling financial crime and terrorism. That's good to hear. We would describe our current size as a scale-up, progressively moving away from being a start-up as we continue to onboard new customers and grow the team. Balancing the growth of customers, technical debt, and embedded processes is something that we recognise as a challenge at this stage of a company's growth. We have specifically taken funding to help us succeed and are actively hiring experienced leaders as well as investing in our Engineering team to enable us to thrive in this exciting sector. With regards to pay and reward, we believe we have put in place a pay policy setting out our approach to ensure equality to all employees and a process for reviewing salaries. When it comes to career progression, we certainly have space to grow given our plans, and we are aiming to map out what this looks like for each job role within Ripjar. We appreciate everything you do for us and thanks again for the time to leave this review.
      1.0
      20 Jan 2025

      AVOID!!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Now that they’ve closed 2/3 of the offices (to save money) they’ve moved to remote working.

      Cons

      Another round of layoffs, probably not the last! They’ll spend thousands on flights for the sales team, and thousands on pointless parties to just layoff most of the commercial team. Management are spineless. If you want to constantly worry that your job is at risk, join Ripjar! In the almost 2 years, there were no pay rises or bonuses. The mental health support and company values are just corporate culture washing. There is zero substance.

      3.0
      10 Feb 2021

      Great potential, fantastic colleagues, but struggling to scale due to poor management.

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Brilliant colleagues with a wide range of expertise. Wellbeing benefits. Good work life balance outside of crunch time. Great company events pre COVID19. Flexible working arrangements.

      Cons

      Focus on positive communication means bad news is often obfuscated or not communicated, any push back or critical thinking is poorly received or dismissed. Struggling to transition from hero culture into a business process based operating culture. Poor communication from leadership team. Lack of defined processes and product direction. No clear career progression. Lack of training opportunities. High levels of technical debt.

      avatar
      Ripjar Response
      5y
      Thanks for taking the time to submit your thoughts on working at Ripjar. While we have things to work on, we are glad you have recognised great colleagues and the initiatives we have put in place to ensure the wellbeing of our employees. When it comes to lack of defined processes and product direction, we agree that this is one of the challenges that we have as we grow from a start-up to a larger organisation. With our recent funding we are looking to recruit experienced team members who will help contribute as part of our growth. It is a shame you feel that we lack training opportunities, we have always encouraged training, from sponsoring Doctorates through to online training. I can't recall a request for training being turned down. We hope our fortnightly All Hands and Q&A sessions are going some way to improve communication and our weekly drop-in sessions with our COO to provide the opportunity to listen to employee's concerns, as well as the normal line management channels. It would be great to discuss any specific ideas you have within these forums.
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      Glassdoor has 58 Ripjar reviews submitted anonymously by Ripjar employees. Read employee reviews and ratings on Glassdoor to decide if Ripjar is right for you.