Pros
The people are still the strongest part of the company. There are many talented, collaborative individuals who genuinely care about doing great work and supporting customers.
Cons
What was once known for strong work-life balance has shifted significantly. The current environment feels unsustainable, with increasing pressure and expectations that are not matched by compensation. The sales compensation structure has become particularly challenging. Commission is now split between individual performance and a team-based metric, where payouts depend on the broader organization hitting specific thresholds. In practice, if company-wide targets are missed, a significant portion of compensation is never realized—regardless of individual performance. This has led to many employees relying primarily on base salary. Leadership decisions have increasingly felt disconnected from market demand and frontline realities. There is a growing perception that strategic direction is inconsistent, which has impacted morale and confidence in the company’s future. Frequent layoffs have also created instability. In some cases, high-performing and knowledgeable employees have been let go, further impacting the organization’s ability to execute effectively.