SchoolMint Reviews

Constant changes and major re-organizations. Lots of uncertainty and instability. High turnover, especially within CX. Loss of several experienced team members and not backfilling. You are losing top talent for a reason. Poor work-life balance due to unmanageable workload after layoffs and turnover. Inadequate staffing during peak seasons leads to client frustration and constant escalations. Everything is on fire at all times. Chaotic and stressful environment. Top-down decision making without considering input of front-line workers, causing misaligned decisions.

Where to begin with this train wreck? - No on could accurately describe what we did. Line everyone up and ask them individually and you would get a hundred and seven different answers - the internal team structures (especially sales) made absolutely no sense and made any semblance of meaningful sales collaboration all but impossible - the CRM was a complete joke (What is with edtech companies and their inability to build out a simple CRM???) - you are held to metrics derived from the CRM...which wasn't built out...making it literally impossible to determine them in the first place. Explaining this kindergarten-level point to leadership was like teaching geometry to a bowl of apple sauce. - weirdest con of all: they didn't seem all that interested in, you know, SELLING ANYTHING. All they ever care about is documenting undocumentable nonsense for your next semi-hourly meeting to discuss upcoming meetings. - the product line is too all over the place making any kind of marketing/sales value proposition sets incredibly difficult to articulate.