Sero Reviews

Thank you for taking some time to review your experience at Sero. We are sorry to hear that your experience working with us was mixed and felt disjointed. We absolutely try to keep a positive and happy culture for our team but are also completely understanding to the fact that not every day can be a good day, everyone has periods of time where they need outlets for frustrations before regrouping and moving forward. As we continue to scale up and improve our organisation it can become a little confusing and we are aware of our need to improve communication in some areas which is something we have taken big strides in over the last few months, this will continue to be monitored and refined to ensure everyone is continually on the same page regarding the Sero mission and value. We want to learn and grow as an employer so your feedback will be passed onto our teams for consideration and guidance for improvement. Whilst it is a shame that Sero wasn't the right place for you, we wanted to thank you again for your time with Sero and best of luck for the future.

Hey, thanks for taking some time out to share your experience of Sero with others, it’s super important to us that people get their say and we’re sorry to hear your experience wasn’t as great as it could have been. Appreciate you sharing your pros, glad the equipment provided was at a good standard and the salary was perceived as fair. In terms of the company changing directions, as a scale up we work in a fast paced, dynamic organisation where priorities will change rapidly in order to establish ourselves as a real competitor in the market that can adapt and meet requirements – we know this style of working won’t be for everyone. Being a scale up also means growth, in the last 6 months our team grew by 27% and in that same time we saw a turnover of 8% which is in line with the UK average of 16.8% turnover per year. As much as it makes us sad to see our team members need to move on for a variety of reasons, this is very much a part of growing and finding out everyone’s strengths and preferences. We look forward to the continued growth at Sero as we are about to receive our next round of funding and will take lessons learned on board for this next stage. It’s sad to hear that you think the Sero team members are no longer feeling positive about the work here, we have regular conversations, surveys and forums to check in but understand things fall through the gaps. We encourage all our team members to talk to the People Team or their managers at any point with concerns and thoughts for improvement. Thank you for sharing your insights, we will use them to form some of our next steps. Best of luck to you for the future and thanks for your time and effort whilst with us!