Serve Legal Reviews

4.2

88% would recommend to a friend

(195 total reviews)

Ed Heaver

99% approve of CEO

77% positive business outlook

Serve Legal has an employee rating of 4.2 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Serve Legal employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

195 reviews
1.0
2 Dec 2017
Recommend
CEO approval
Business outlook

Pros

In my experience there were no Pros

Cons

Terrible and I mean terrible pay. I was put on visiting pubs to see if there were using appropriate sky boxes. Before you started this you'd have to fill in paperwork and a route planner, that could take between 1-2 hours. You got paid in or around €6/€7 per pub and got assigned 6 or 7 a day, that would be ok if there were all in the same area, but they were around 20 miles apart with the wrong addresses and no locations, and they all had to be visited within a 90 minute soccer game. After all this you would have to do paperwork again which would take around 45 mins and submit it before midnight. I done these for 2 weeks and covered around 750 km in my own car, serve legal decided to only pay me for 474 km, contacted area manager and I told i was wrong, wrote a letter of complaint to the company and they never responded. It was dangerous speeding around the countryside trying to find these pubs with vague addresses, parking, taking pictures of the pub and seeing what they were showing and then trying d as may as pssible to make a run actually worthwhile, then to not even be payed what your owed really summed it up. This company will take advantage of younger workers stuck for money like school or college students. I am writing this to warn others, look for something else.

3.0
25 June 2024

Depends what you're looking for...

Recommend
CEO approval
Business outlook

Pros

Get to keep age restricted items such as alcohol Free online food deliveries

Cons

Rude and unhelpful managers - often acting friendly until you can't meet a deadline, then completely changing and being quite rude towards you. Was once asked to "explain" why I couldn't travel over 25 miles each way to visit a single store in a motorway service station. Only one way as well!! Rural locations means you have to do a lot of travelling to make it worth while Pay is pretty poor when you have to travel to complete just a couple Initial investment, and the more you want to earn, the more of your own money you have to spend Pretty rubbish and hard to use "app" Communication is poor and not the best method Struck off because I didn't respond whilst I had a level exams ...

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Serve Legal Response
1y
Thank you for taking the time to leave us a review, we appreciate the feedback. I want to highlight the points from the cons and advice for management. You do not have to complete any audits where you feel the pay does not represent good value for you, as there is no obligation to complete any of the audits assigned. We complete regular internal audits of our hourly pay rates. Currently, our average hourly rate of pay is considerably higher than minimum wage (we do not include the cost of the item in this calculation, only net pay per audit). We would be interested in some feedback to understand your points regarding the communication you have received from our operations team and about our online platforms. Please get in touch with us at auditorenquiries@servelegal.co.uk to provide more information so we can understand in more detail and make improvements where required?
2.0
15 Feb 2023
Recommend
CEO approval
Business outlook

Pros

flexible work for students free alcohol and groceries the delivery audits are fine

Cons

1. would spend 8 hours driving around a day to different audits, extremely stressful trying to find locations/find parking, area manager would promise the audits were close together but they be 40 minute drives from each other and from my house and I'd be assigned 10-12 a day - pay worked out less than minimum wage because of how long it would take, only 20p a mile for petrol so I was basically spending money to give this company free work, not worth it at all and extremely tiresome, intimidating and stressful driving in areas you don't know for hours on end 2. if you forgot one thing from your audit like to take a photo of the store/get a receipt/remember a name badge/someone else in your house answered the front door even though the delivery was an hour early you wouldn't be paid. it is so wrong that such a successful company would rather let their young staff take the financial burden whether that be £1.50 or £20 for their audits if there is one slight error. so on top of driving around all day, exhausted, humiliated, stressed and emotional, when you got home and had to upload all the reports, when you realised you'd forgotten something like to take a photo of the shop but you have the receipt as proof you were there, you realised you weren't going to be paid and neither were your expenses. 3. UNDERPAID SLAVE LABOUR !!!!!!!!!! you spend more money than you earn for this company. you'd typically be paid £3/4 an audit required to spend at least £1.50 on an alcoholic beverage which comes out of your pay. so in total you'd take home £1/2 an audit, or you'd just spend exactly what you were paid and take nothing home, or even spend your own money if there was nothing cheap enough - not worth the hassle and stress 4. put in intimidating, embarrassing situations - how is an 18 year old girl not meant to stick out like a sore thumb in a betting shop or arcade? middle aged men would laugh and stare at me, including the staff - sent to scary, dodgy pubs in rough areas 5. delivery audits are the only ones that are okay, stay in all day/for a time slot waiting for a delivery which has its benefits (especially if its a grocery or deliveroo one as a student as expenses are covered). however, if you're waiting on a delivery all day and it comes in the. evening, you've been trapped inside all day, stressed about not getting anyone else answer the front door and your reward is getting paid £3 and a bottle of Prosecco that will be paid for by expenses 2 weeks later. but again, if one simple thing goes wrong and your mum or housemate accidentally opens the door before you, you won't get paid and you've just spent £10 that you wouldn't have spent otherwise - again, not worth it

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Serve Legal Response
3y
Thank you for taking the time to leave us a review! Thanks for your feedback above. Please remember that you do not have to complete any audits where you feel the pay does not represent good value for you, as there is no obligation to complete any of the audits assigned. We complete regular internal audits of our hourly pay rates, and currently, our average hourly rate of pay is considerably higher than minimum wage (we do not include the cost of the item in this calculation, only net pay per audit). The quality of our pay is also supported by our wider feedback on this platform and others. In addition to this, we cover all travel expenses for public transport and make a contribution to mileage (which covers the average cost of fuel for the type of car used by most of our auditor demographic). For each audit, we provide a detailed briefing document to follow, and an Area Manager is on hand to help with any questions. Audit information should be carefully read and where necessary, points clarified with your Area Manager before going out to complete audits to ensure they are done correctly. If you do forget to do something on the audit, you should speak to your Area Manager straight away who will be able to advise. If the brief has not been followed, we may not be able to use the report but we do provide every opportunity to ensure our auditors have all the information needed to avoid mistakes and often we’re able to offer the auditor the opportunity to re-do the audit (though not always due to rotation restrictions). If you do not want to complete an audit, you should raise this with your Area Manager. It may on occasion mean the Area Manager cannot offer you the same work they intended to, but we endeavour to find suitable groups of audits for all our willing auditors. We complete work for all different types of clients which does mean our auditors will experience a variety of retail environments and due to the serious nature of the type of testing we do; we do have to ensure audits are conducted fairly and thoroughly and we must therefore have high standards of our auditors and processes. For the home delivery audit example you give, to ensure the audit is fair for the delivery driver, it is vital that the auditor is the person who answers the door and takes the delivery. For the vast majority of our home delivery audits, the auditor is able to pick a delivery slot so there is no need to wait in all day. Where an auditor must wait in for a sustained period of time, the audit is paid accordingly. If you live with other people and feel at risk of others answering the door which causes you to stress, you do not have to complete this type of work. We appreciate this feedback and take onboard your points but we do not feel it is a fair representation of working life at Serve Legal and we employ thousands of happy and fulfilled auditors who find our work to pay well and provide flexible opportunities to work around their other commitments. We would however be very happy to discuss this further so we can understand why this has not worked out for you and can understand if there are any actions we can take to make improvements, so please get in contact with us directly.
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Glassdoor has 283 Serve Legal reviews submitted anonymously by Serve Legal employees. Read employee reviews and ratings on Glassdoor to decide if Serve Legal is right for you.