ShelterBox Reviews

3.9

70% would recommend to a friend

(14 total reviews)

Chris Warham

51% approve of CEO

43% positive business outlook

Reviews by job title

14 reviews
1.0
2 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Lots of introductory training – if you have never heard of a logistics cluster you will do the introduction to the logistic cluster training multiple times. Already completed the training? Already sat on or chaired a logistics cluster meeting? Got a BA in Development Studies, an MSc in Humanitarian action? No problem! You will still do the intro to the logistic cluster training multiple times. Beautiful office Good work life balance – even if there is an emergency that you are mandated to respond to, you will not be permitted to work the hours necessary to respond. So what if the beneficiary don’t get the aid shipment, at least you will be well rested! Want to get hold of your manager to discuss an emerging context? They will probably have finished an hour early to go for a run.

Cons

Shelterbox has achieved some impressive things for an organization that was organically formed by people who had no sectoral experience. Now they are recruiting experienced international staff but have not yet updated their recruitment and training program to reflect this and require all new starters to sit through the most basic of introduction training packages. Most positions within the organization have little autonomy to make their own decisions and even line managers are seemingly unable to authorize leave without first clearing it with their line managers. Meetings to plan meetings that discuss how busy we all are and don’t have time to complete any work – of course these meetings are finished early so the chair can go for a run. Overzealous security policy, designed by ex-military personnel who have no field experience outside of Shelterbox deployments. Recruitment/selection weekend akin to military training with no bearing on the actual humanitarian space. Candidates will have guns pointed at them with no follow up debriefing and no training value as the actors brandishing the guns have limited experience of the humanitarian space.

3.0
30 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Very helpful colleagues who are all very passionate about their work and generally a joy to be around and collaborate with. Leadership wants you to succeed and does a good job creating a collaborative environment that rewards hard work and creates good work life balance

Cons

For people who have worked for other humanitarian organizations, the way shelterbox works is outdated. Relying on volunteer response teams and limiting responses to distributing "stuff" is generally no longer acceptable in most professional humanitarian circles. The organization is working through this but still very committed to it's root of "The Box". Also very frustrating dynamic between U.S. and U.K. teams due to seperate operating entities and at times competing fundraising, can get territorial and result in counterproductive restrictions and communications flows. Overall, a good organization to be a part of for those new to the humanitarian sector but not much flexibility in approach so those who have worked for other international organizations will likely run into a lot of frustrating roadblocks

3.0
20 Feb 2025

Great people care, poor experience and processes

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- ShelterBox is great at caring for the staff. A work-life balance is supported and encouraged. Flexibility is inherent in the culture. Strong internal and external support for mental and emotional health. - Regular global staff meetings are helpful and communications cascades ensure information is shared. - Desire to improve, but not always with will. - Flexible funding. - Strong values but broad strategy. - Competitive salaries and benefits.

Cons

- The modality of ShelterBox (fully remote management without sustained country presence) is not suitable for growth and strong implementation. - Overhead and staff costs very high. - Unsure of what the CEO does in the organisation. - Multiple strategy refreshes and not enough strategy implementation. - Reluctance to be flexible and utilise the freedom of flexible funding. - Slow to respond to emergencies. - Not enough experienced humanitarian staff who understand the sector. - Vagueness on localisation. Immense compliance requirements for implementing partners. - Change is slow.

Viewing 1 - 3 of 14 Reviews

Glassdoor has 18 ShelterBox reviews submitted anonymously by ShelterBox employees. Read employee reviews and ratings on Glassdoor to decide if ShelterBox is right for you.