7y
Hi,
Thank you for taking the time to share the feedback with us, and we're sorry things didn't work out here. To address a couple of things:
We have never, and would never, criticize somebody for asking questions. We tell our new employees during training that we want them to ask questions. It's the only way to learn.
We also don't expect anybody to be great at their job after a couple of weeks and we have never set that expectation with a new hire. Our initial training period alone is 2 weeks long.
Given that much of the work that we do here is written support either via emails or chats, the only thing that we have to take a zero-tolerance policy on is a matter of basic adult literacy. If it's clear that a new hire cannot communicate effectively in written English, it leaves us no choice but to try and correct the issue, for the sake of our customers. This is normal for customer support at any company.
The only other things that may trigger a disciplinary meeting early on is excessive tardiness or absences, or an employee being blatantly abusive towards their co-workers.
Again, thank you for taking the time to share your feedback, and we do wish you luck in your next position.
Regards,
Ship Sticks
