Shoptiques Reviews

3.2

49% would recommend to a friend

(71 total reviews)

Elliot Djmal and Marc Gugliuzza

Not enough data to show CEO approval

46% positive business outlook

Shoptiques has an employee rating of 3.2 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shoptiques employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

71 reviews
1.0
3 May 2017

CEO may be an actual sociopath

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I had great people working with me, and I truly feel for them having left them behind.

Cons

CEO is an absolute disaster. If she isn't validating herself by telling you she's got a Harvard MBA, she's recounting the minor stint she had at Goldman Sachs.. like somehow that not only gives her credibility but also makes her a successful entrepreneur.. it does not. I've seen her straight up lie to staff, manipulate pitches and media, rip off cofounders and boast about how the investors love her and think she's really intelligent. Her practices are completely unethical and actually irrational. She is faking positive reviews, thinking that might save a business model that is clearly not made to scale. She was lucky at the time she got into YC that there was money to be invested and they took a gamble. Unfortunately, this business will never succeed with her behind it.

1.0
20 Dec 2016

Failing business

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Like everyone said below, you will meet some of the most amazing people that will make it hard to leave. When you're all sitting in an office together, working 12-16 hour days including weekends, then you will grow to become a family. Beautiful office space and great location. Health insurance which includes dental and eye insurance.

Cons

I find it extremely disheartening that there are so many fake reviews on this page. The CEO is using the old emails of people who have left the company in order to write positive reviews and increase the company's rating. These positive reviews are especially important now because they are trying to hire a new sales team starting mid-January because the old sales team quit, got fired, or were told to join other teams such as customer service. That is also the Shoptiques strategy - If someone quits or the CEO spontaneously fires someone in an important position then she will simply pull members of the sales team to take over their job. The sales team is the most dispensable team at Shoptiques. It is a running joke that members of that team will rarely last over 3 months. My number one issue with Shoptiques is the deception. I know so many people who were promised end of year bonuses and never received them. Even when the CEO was confronted with this in writing she refused to pay the bonuses which is absolutely terrible. When I first started working at Shoptiques we had just hired a huge sales class and were moving quickly towards 50 employees. The business was growing and despite the long hours it really felt as if the company had a purpose and we were all moving towards something. However, this quickly changed. The CEO will lie in interviews and tell people that we still have millions of dollars from investors but the truth is that we do not. We did have investors at one point but investors need to see growth to continue giving money. Shoptiques has a broken business model that the CEO is unwilling to change despite the advice of those around her. Shoptiques will never be a company that goes public because they have no way of making money. They rely heavily on boutiques signing with them in order to make money because otherwise they would only be getting a tiny percentage of money from each product sold. That is why the main focus of their hiring is always the sales team. Shoptiques needs to constantly sign boutiques to get them to pay the start up fee in order to stay afloat. Even if this means signing the absolute worst boutiques around the world, the CEO does not care. She is constantly trying to compare Shoptiques to Farfetch or Net A Porter but that is almost laughable because there is no curation on Shoptiques. Yes there are some great boutiques on the site but these boutiques will slowly realize that they are not getting a lot of sales through us and then they will go offline. Shoptiques has over 5000 boutiques signed onto the platform but why is it that they have less than 2000 active boutiques that are actually selling?? Because they just needed the other 3000 to pay the start up fee and no one cares about the boutiques' success on the platform. This is not the fault of the sales team at all because they have a goal to meet in order to pay rent and survive. If they do not hit their goal every month then they will be fired so it is no wonder that they are selling gift shops in Hawaii, stores in the midwest that sell college apparel and Christmas ornaments, or even florists. There have been brilliant people employed at Shoptiques that are all gone because apparently they just aren't a good fit. Every positive review on this page states that everyone leaving a negative review just was not a good fit. Please just figure think about this and realize that is fake. Olga is just too arrogant to work with other people and take other people's advice, especially when she feels as if she is being attacked. There are so many things that I could keep writing about but the main point is that Shoptiques will drain the life out of you. You will work at least 10-12 hours everyday but probably more. At any given time you will be asked to stay late, work the weekend, or do tasks that are not related to your job in any way. There is absolutely no work life balance at Shoptiques and do not believe anyone when they say that you can leave when your work is finished. But here is the real deal - your work will never be finished.

1.0
12 Dec 2016

Job Seekers: Read this Review First & Stay Away

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You'll meet some of the most intelligent and hard working individuals in the industry. The CEO has extremely limited business experience so she goes above and beyond to lure top talent with the promise of extensive responsibility, direct influence, and an eventual pay raise (this never comes to fruition). Managers sincerely care about their teams and really want you to succeed, even going so far as to take the brunt of the CEO's wrath and protect you from her condescension and tyranny on a daily basis. Even with their protection, you'll develop a high tolerance for abuse that translates well in the real working world. In the beginning you feel like you're part of an amazing company that is doing some really innovative stuff (until you become entirely disillusioned). Monthly company-wide meetings, an "AWESOME!" alarm every time a customer places an order, and every once in a while a senior member will bring in bagels. Sometimes it actually feels like a real, functioning start-up! Not to mention pink sneakers for your one year anniversary and a trip to Mexico for your second. It's a sweet deal if you can black out the remaining 364 days of the year. There is a beautiful sense of camaraderie among Shoptiques' employees. They will become some of your closest friends, and may even join you in a class action lawsuit against the company when they eventually get fired, too.

Cons

Shoptiques is an endurance test, not dissimilar to the Presidential Challenge, except here you are running a mile barefoot through shattered glass. Some people can make it through, but you will all bare the scars. During interviews, you are told the work week will be Mon-Fri, 9AM-7:30PM. In actuality your work week will be Mon-Sat, 8AM-8PM, sometimes Sundays, and often include working from home. The customer service and account management teams make next to nothing despite working the same, if not more hours, than the sales team. However, it doesn't matter what team you're on, either the work itself or the stress of work will follow you home regularly. The impact of working at Shoptiques may also manifest itself in the form of ulcers, fainting spells, and failed relationships. Most egregious are the inexcusable business practices at Shoptiques. The statistics during monthly meetings are forged or forgotten if they don't fit the "rocket ship" narrative. Profitability is questionable, as are the figures used in the sales pitch. Customer service is told by the CEO to lie to customers, and account management isn't even run by the company any more. Good luck being a foreigner trying to load products or ask why your order is 3 weeks later. At the end of the day, Shoptiques is led by a fraud who doesn't respect her employees, partners, or customers. She posses a clear god complex that inhibits her from realizing she is single-handedly destroying her own brain child. I would never suggest any intelligent, sane, or moral person join this company. This is a chop shop, churn and burn, disaster. It is truly a shame that such a great idea has been executed so poorly.

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Glassdoor has 101 Shoptiques reviews submitted anonymously by Shoptiques employees. Read employee reviews and ratings on Glassdoor to decide if Shoptiques is right for you.