Pay vs. demand unhealthy. You can rebrand the company all you want but nothing connected about it. You're expected to own up and improve on your mistakes, management is not and will not. Unrealistic targets. If you reach targets they will increase it to squeeze as much stress as possible out of you for terrible pay on top of the difficult calls you deal with on the daily. Asking for support to improve is met with 'just part of the job mate' instead of constructive collaboration. Never listen to calls to improve or get efficient training. Management is apathetic and play silly little popularity games with each other and others. The most toxic KPI targets I have ever come across. You get penalised in stats if customer calls back within 14 days even if you have done everything you can. Often times on jobs raised to other teams you escalate (because you get given little ownership) is either incomplete or not even started so of course customer would call back to find out. You're expected to handle inbound and outbound as well as chasing jobs that should have been completed by other teams. Team leaders that insult/degrade complaining customers verbally/on slack/on teams no matter how valid the complaint is. It makes it stressful to have to listen to this unprofessional groaning whenever you seek for support. Initially used slack to communicate with managers using personal emails instead of work emails, so security of data was questionable as slack sometimes sends snapshots of conversations to personal email such as employee full names. Overall abysmal.