Smart Financial Credit Union Reviews

Morale is low, mangers no longer care about employees, CEO is bringing the company down. The CLO Jeff Keene stays in his office and does not deliver on promises made to his staff. Always changing who you report to, Let’s people go or forces them into retirement so they can pay someone else less, Mangers do not have management training and it shows. There is no training for anyone, there are no procedures in any department. Everyone is incompetent in HR except for Angie she knows her stuff. Regardless if you voluntarily leave or are terminated you are escorted out like a prisoner with no dignity.

There is quite a long list of cons that I could put here, but the main things that you hear across the board from current and former employees is for one- the pay is low The workload is intense given the low pay that SFCU offers employees, the branches are usually quite busy and very understaffed and unequipped to handle the foot traffic the credit union deals with daily The clientele themselves that come in are by and large very demanding and can be rude without warning. And the company culture is toxic. It’s very very cliquey, maybe that isn’t as much of the case at the corporate office, but it is at the branch level. Many of the co workers I deal with every day are lazy, but if you say anything to management about it, it inevitably comes back on you, and you are essentially blacklisted, at least in the eyes of your colleagues. Because of the combination of the subpar office culture, the stressful workload, and the members themselves, I often come into work stressed before the doors even open. And on a personal note, I wouldn’t recommend this job to anyone, I leave every day physically exhausted from the amount of running back and forth that the position requires, but moreover I leave mentally exhausted each day as well. Knowing that I can’t rely on my coworkers for much, and knowing that the members who come in each day are demanding beyond belief, it’s a double whammy that makes me dread coming into work. I’ve seen people literally walk off the teller line and start sobbing after a member who was dissatisfied laid into them, or just by virtue of the workload they were facing with little to no regard for assistance from management or even those at their same level.