Does Smart Trip pay their employees well?

According to anonymously submitted Glassdoor reviews, Smart Trip employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at Smart Trip. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Smart Trip?

68% of Smart Trip employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smart Trip 3.1 out of 5 for work life balance, 3.5 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Smart Trip?

Tour Promoter (6) , Tour Guide (2)

What are the cons of working at Smart Trip according to real employee reviews?

"Commission only/low pay" ((in 4 reviews)); "Management is illogical, disorganized and unreasonable." ((in 3 reviews))

Smart Trip Reviews

3.8

68% would recommend to a friend

(25 total reviews)

Andrea Ranieri

73% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (25 reviews)

Smart Trip has an employee rating of 3.8 out of 5 stars, based on 25 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smart Trip employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

25 reviews

5.0

3 Jan 2020

Work for what you get

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

- more sales you do more trips you can lead - amazing group of people - great sales experience

Cons

No cons - just make sure to hit quota and have good tour reviews!

1.0

12 Mar 2019

Benefits are not worth the cons

Tour promoter

Recommend

CEO approval

Business outlook

Pros

Provided housing, paid travel, plenty of free time

Cons

unorganized management, skipped paying employees, tried to acquire money from employees

Smart Trip Response

7y

Dear 'anonymous' reviewer, the only 3 promoters we have not paid in full recently are those who, after 1 year of so called 'experience', deliberated decided to go on tour without asking authorization to the management, knowing that this was NOT permitted and risking to compromise the tour itself, as well as the welfare of our beloved travelers. Please, avoid to leave reviews when all of the facts are not stated. The Smart Trip management

2.0

9 Apr 2026

The job isn't worth the freebies

Tour promoter

Recommend

CEO approval

Business outlook

Pros

-Get to live in Florence for free and travel around Italy + surrounding countries for free as well -Can make some good friends if you get lucky with your staff group

Cons

-No base pay or stipend -Low bonuses that will be taken away if you don't meet your sales goals (which can be pretty high) -Subpar free housing (5-15 people per apartment with no home improvements made any semester) -Tour promoting = standing on the street putting flyers in peoples' hands as they walk by, and cold DMing people on social media -Very cliquey staff, and management favors those who have been working there the longest or who are their friends -Not all employees are treated equally when it comes to being assigned to trips -You will only get assigned to go on trips if you make the most sales, otherwise you will be left behind to work in Florence on the weekends -Sketchy legality...

Viewing 1 - 3 of 25 Reviews

Smart Trip

Smart Trip Reviews

Company ratings over time

Reviews by job title

Work for what you get

Benefits are not worth the cons

The job isn't worth the freebies

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