SmileMakers Reviews

4.0

71% would recommend to a friend

(21 total reviews)

51% positive business outlook

SmileMakers has an employee rating of 4.0 out of 5 stars, based on 21 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmileMakers employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

21 reviews
1.0
26 Mar 2019
Recommend
CEO approval
Business outlook

Pros

They have free coffee and free toys.

Cons

Training is something they need to definitely work on. Management will not let you make any mistakes even though its your first time performing a task and you are in "training". Management is very rude and will belittle you they act like its your fault if you make a mistake due to the way they train. They do not know how to explain things they work in these programs on a daily basis but dont slow down to explain things to a newbie. I have had many many years of experience on computers. I build them and work on them as a hobby. Just because I didnt grasp something the first time they glazed over it I was to blame. People make mistakes in "training" they did not seem to be forgiving for my first time performing a task and making a mistake. They dont seem to have patience and they dont seem to understand the term "training". They are very rude and will threaten your job if you make a mistake in "training" even though they didnt teach you how to perform the task. Training mostly consist of keying orders in their outdated software. They are using out dated software and dont seem to want to change things even though it makes no sense to perform a task that way.

3.0
16 Feb 2014

A decent place to work.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots to do, get to learn a lot of different things

Cons

Company is so small that employees are often expected to do the jobs of many people. Time and resources are stretched to the max.

5.0
12 May 2026

Wonderful team and culture

Recommend
CEO approval
Business outlook

Pros

One of the best places I have ever worked. The entire staff is positive and wonderful to work with, everyone truly cares for one another.

Cons

Nothing bad about it other than the corporate connection. The corporation that owns this company has no clue what they have in this company. They make decisions that may make sense for their other business units, but no sense for SmileMakers. They don't care at all about the customers, which is what we value most. It's true corporate. Every employee to them is just a number on a spreadsheet and when they need more profits, they just start deleting those lines.

Viewing 1 - 3 of 21 Reviews

Glassdoor has 23 SmileMakers reviews submitted anonymously by SmileMakers employees. Read employee reviews and ratings on Glassdoor to decide if SmileMakers is right for you.