Smith.ai Reviews

4.2

85% would recommend to a friend

(278 total reviews)

Aaron Lee

85% approve of CEO

75% positive business outlook

Smith.ai has an employee rating of 4.2 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Smith.ai employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

278 reviews
5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Training is excellent. The trainers really have your back to make sure you are ready. The communication with management is also excellent. They respond quickly to any concerns you may have. The flexible schedule is awesome! I can honestly say I enjoy my job and working here.

Cons

I haven't came across anything I would consider a con.

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

The support and training you receive prior to becoming a full agent makes you feel 100% prepared for this role. I truly feel like I'm part of a community, not just a company.

Cons

I don't have any! My time here so far has been nothing but wonderful.

avatar
Smith.ai Response
1mo
Thank you for taking the time to share your experience. We're thrilled to hear that the training and support helped you feel confident and prepared before transitioning to live calls. Creating an environment where team members feel supported, equipped for success, and connected to one another is something we care deeply about. It's especially meaningful to hear that you feel part of a community and not just a company. Our team works hard to foster a collaborative and supportive culture, and feedback like yours lets us know we're on the right track. Thank you for being part of Smith.ai, and we look forward to continuing this journey together.
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Glassdoor has 337 Smith.ai reviews submitted anonymously by Smith.ai employees. Read employee reviews and ratings on Glassdoor to decide if Smith.ai is right for you.