Question 1

Does Smith.ai pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Smith.ai employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Smith.ai. This rating has improved by 28% over the last 12 months.

Question 2

How satisfied are employees working at Smith.ai?

Accepted Answer

85% of Smith.ai employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Smith.ai 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.2 for career opportunities.

Question 3

What are the top reviewed jobs at Smith.ai?

Accepted Answer

Virtual Receptionist (150), Receptionist (37), Account Executive (8), Virtual Assistant (7), Business Development Representative (BDR) (6), Receptionist Team Leader (6), Recepcionista (5), Specialty Team Member (5), Sales (4), VR Receptionist (4), Manager (3), Recepcionista virtual (3), Team Lead (3), Virtual Chat Receptionist (3), Agent Support (2)

Question 4

What are the pros of working at Smith.ai according to real employee reviews?

Accepted Answer

"The ability to work from home is great!" ((in 33 reviews)); "Training is excellent." ((in 17 reviews)); "Even through we have a virtual setting going on; everyone is so nice and a pleasure to work with." ((in 15 reviews)); "On top of that, the flexible scheduling is a huge plus and makes it easy to balance work and life." ((in 14 reviews)); "At Smith, there are many opportunities for growth and although you don't physically meet your co" ((in 14 reviews))

Question 5

What are the cons of working at Smith.ai according to real employee reviews?

Accepted Answer

"No benefits for Mexico agents" ((in 19 reviews)); "No PTO" ((in 6 reviews)); "No paid time off" ((in 5 reviews)); "Bonuses and raises are available but that doesn't do much when you start out at $10/hr." ((in 3 reviews)); "I had anxiety attacks almost every day before work, and my supervisor was awful." ((in 3 reviews))

Question 6

What are employees saying about Smith.ai redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smith.ai redundancy and their outlook for job security at Smith.ai in 2026.

Smith.ai

Smith.ai Reviews

Company ratings over time

Reviews by job title

Great support and training, but callers can be challenging

Excellent training and supportive management with flexibility

Supportive environment with interactive training, but shift changes lag

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