Pros
Employees are nice, young, motivated people and open to delivering customer service. Lots of potential but management doesn’t see this.
Cons
Hiring process: One interview and a shadow for 2 hours. I don’t see the point of this shadowing for two hours, because you do get to learn and have hands on training with a current employee- seemed to me like a way for them to avoid paying for training. During the interview you’re given the run down of how things are done, but they “forget” to include somethings including the actual span of the job that receptionists are also housekeepers, you do a complete and thorough cleaning of the bathrooms which at $13 an hour at 10:30pm. Lots of verbal promises on pay going up but nothing on paper. They find a way around telling you your salary, so by the time you find out it’s too late. They also make you buy work gear which I think should be provided, if you bargain, the minimum you’ll be paying these people to work for them is $56, otherwise $85, and they say after a year they’ll refund you the money- but that’s the catch, unless you’re a high schooler which was what appeared to be for most employees, you won’t be sticking there a year. They also need to train their team on “team work,” the high school student who was the team lead, felt okay to tell others to clean the bathroom, count cash etc etc while he just stood at the front. I feel for him. The world doesn’t work like this. With better training, transparency and better wages, people will last here a long time. At the moment it seemed like they try to find the most accessible employees ( high school students + new people) and underpay. There’s lots to do, remember and deliver and $13 just won’t do. People spend here a minimum of $24 + taxes for 13 minutes, pay your team more.
