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Spruce Services

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Spruce Services Reviews

2.3

29% would recommend to a friend

(10 total reviews)
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Steven Pho

Not enough data to show CEO approval

20% positive business outlook

Reviews by job title

10 reviews
1.0
23 July 2025

Zero Strategy, Falling Sales, Incompetent Leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some genuinely talented and well-meaning colleagues—too bad they're being taken advantage of.

Cons

Spruce is a textbook example of how not to run a company. There is no strategic direction, and under CEO Andrew White, the company has gone from bad to worse according to people who are still there. Andrew is a venture capitalist cosplaying as a CEO: lacking vision, leadership ability, and any demonstrated capability to build or scale a real business. It shows. When the company laid off people under the prior CEO Steven Pho, it offered just two weeks' severance, even to employees who had been there over four years, despite clearly having the cash to offer a fairer deal. It was a slap in the face to long-time team members and a clear signal of the company's lack of integrity and respect for its people. Spruce has asked (via Carta) former employees who exercised their options to agree to issue even more share and be even further diluted so Andrew can issue himself even more worthless shares, an insult given that existing options are already valued close to zero. It's a self-serving move at the expense of the people who actually built the company. Current employees likely have no idea what’s going on behind the scenes as Andrew is probably quietly enriching himself while the company slowly bleeds out both cash and talent.

2.0
4 Aug 2024

Was great when I first started but terrible now

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Had a wonderful manager that cared about my success and the success of my colleagues. Wonderful colleagues and when I started there, there was room for growth.

Cons

Many rounds of layoffs. They would tell us that it wouldn't happen again during All Hands meetings and then a few months later there would be another round. The severance packages were terrible and insulting, especially for employees that worked for Spruce for a long time. Changed CEOs three times within a year and a half. The executive team was/is a total mess. They would tell us in All Hands meetings that the company was doing great and meeting goals but the layoffs kept coming. The latest CEO doesn't even seem to care about the company culture or employees at all. We maybe had two or three All Hands meetings after he started as CEO. After that, we received almost no updates on how the company was doing. When there was a meeting, he had no prepared materials and there was no structure to the meeting. There was also a lack of communication between different departments due to this, that caused a lot of escalations and issues. In 2023, they laid off all part-time customer support reps and replaced them with offshore teams to save money. While they did save money, the support for customers declined greatly which led to more escalations and issues in other departments and customers. Despite laying people off to save money, they decided to lease an office that almost no one went to or lived near. I am unsure about the future of this company and how much longer they will last.

5.0
18 June 2024

Best Place I've Ever Worked.

Recommend
CEO approval
Business outlook

Pros

Remote, Flexible, Unlimited PTO, Company Culture, Progressive

Cons

There really isn't any cons other than strange turnover at times.

Viewing 1 - 3 of 10 Reviews

Glassdoor has 11 Spruce Services reviews submitted anonymously by Spruce Services employees. Read employee reviews and ratings on Glassdoor to decide if Spruce Services is right for you.