St. Regis Hotels Reviews

The lowest morale of ANY workplace I have ever worked at in hospitality or otherwise. Can't speak for the other departments in the hotel but the restaurant outlets are disorganized, badly managed/run, and definitely not the same calibre of "fine dining" that I've had the pleasure of working at in the past. Not even close. Constantly understaffed, lack of resources, lack of tools, lack of supplies, lack of information, lack of support. They drive away good people due to terrible upper management and those above upper management seem to be completely blind to it or just don't care. Who can guess. In orientation, they try to sell you this idea that you are a valued, empowered employee that the company cares about when the exact opposite has been demonstrated time and time again. Long, painful training process that doesn't teach you a thing. Be prepared to teach yourself. Management lacks the essential skills to relate to staff and to be good leaders which takes a very special kind of person and skillset to motivate and inspire a team. They expect you to work crazy long hours like a robot and expecting you to forgo outside obligations such as school, other work commitments, family, friends, life in general. Zero respect for our lives outside of work. Understaffed and working overtime every day. Work/life balance non-existent. If you don't know your rights, as someone else pointed out, then be prepared to be used. Breaks are too short for hours worked or non-existent and against the law. Hours scheduled, too long and against the law. Inadequate days off to recharge, and, dare I say it again, against the law. Will change schedule without 24 hours notice, against the law. Etc etc etc. You get the picture. Who's policing this? Apparently, no one because everything is running amok. Standards? There is protocol but it's not followed across the board in a consistent manner. Fair and equal treatment? Don't expect it. Be prepared for false allegations, and one-sided truths. Also, management will often berate you in front of customers to our embarrassment and to the horror of the guest. Management prone to grabbing you when they dislike something you have done. Note to management: Keep your hands to yourself. Respect personal space! Have any feedback or constructive criticism? Don't bother wasting your breath. You get a strong sense that your voice doesn't matter, you have no business contributing anything, nothing gets done anyway, and you'll feel the frustration big time. Do you take pride in getting the job done autonomously? Ha! Not here. Micromanagement is rife! They don't trust in your ability to get the job on your own. Have on several occasions witnessed egos, unprofessionalism, sarcasm, and condescension from management. They expect one thing from you but don't lead by example. Beware, if you value working in a place that treats you with respect! Great management is supposed to motivate, inspire, engage, and retain its staff! Not here. The company culture of this place is the worst!!!! So much more to be said, but you get the picture, I hope. NOTE TO MARRIOTT (if you're reading): Employees don't leave Companies, they leave Managers! You have a problem at the St Regis, Toronto location. Many, many staff have come forward to HR and the union with complaints. Nothing addressed. Shame on you. Don't forget, your employees are also potential customers and you should treat them with the same level of respect as your guests. Would never recommend anyone to stay at a Marriott property out of principle.

1. Poorly managed company. The hotel is a mess and it has been a mess, still cleaning up its mess. Never ending mess. 2. Poor and constantly changing management. This is the only place you can find the upper management kept changing, never lasting more than 2 years. 3. Poor benefits. The hotel kept squeezing the staff. Not willing to pay the staff their well deserved pay. 4. Poor systems and infrastructure. Everything here other than the brand name is worst than a 3 star hotel, be it the people, system, management, quality, operation 5. Few good staff. The good quality staff can never survive in this place. On the other hand, this place you can see lots of parasites not doing anything, but shake legs and get paid high. 6. Unforgiving and nasty management. There is no space for mistakes here. 7. Politics. Departments are fighting with each other. Everyone cant seem to work well internally. The heads of departments are all crazy women. 8. Long working hours. Everyone in any departments put in so many unpaid hours, that includes office hours staff, not just shift staff. Want a work life balance here? Error not found. 9. Do not expect to learn any quality stuff from this place as things here are so messed up. If you are a fresh in the industry and looking for a place to grow and set your foundation, i certainly will not recommend you to come here.