Incompetent management that wasn't truthful in the interview process about the insurance exam requirements. They advertised for client service but failed to mention that a person must take 6 insurance exams on their own time. It was a pretty big thing to leave out. Management was also cocky and rude. Routinely made fun of me for being overweight and when asking questions about something I didn't understand I'd get the response "My time is worth 1,000 dollars an hour, is your question really that important?"