StudySmarter Reviews

3.0

37% would recommend to a friend

(73 total reviews)

Christian Felgenhauer

39% approve of CEO

33% positive business outlook

StudySmarter has an employee rating of 3.0 out of 5 stars, based on 73 company reviews on Glassdoor which indicates that most employees have an average working experience there. The StudySmarter employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

73 reviews
1.0
17 Dec 2022

DO NOT COME HERE

Recommend
CEO approval
Business outlook

Pros

Was able to choose own hours then fill a rota in

Cons

This company carried out a mass firing. They then told everyone remaining that their jobs were safe. A week before my contract was going to end, I was told it would get renewed. On the day of expiration they tell me by email this is no longer true. Payments are delayed every single month and this was since the start. Managers cause continuous distress to employees. They pay minimum wage for extremely skilled jobs then just fire you after they use you. HR team never reply to you and they silence people that speak out.

avatar
StudySmarter Response
2y
Hello, thank you for your feedback. We regret to read, that you were not satisfied with us as an employer since we are working continuously on creating a great work environment at StudySmarter. We understand that you were affected by our lay offs and are very sorry that we had to make this hard decision. This is never an easy situation. Unfortunately, such measures were necessary to survive as a Startup during the economic crisis we are facing. We also understand that fair payment is essential for a good workplace. This is why we constantly look externally to ensure that our salaries are in line with the market. Furthermore we regularly review our internal pay scale to ensure that pay decisions are fair and consistent at all times. Our People team is always looking for improvement in communication and will take your criticism very seriously. We will look into our communication streams internally to provide as much transparency to our employees as we can. Besides these points we are very glad to read that you enjoyed the flexible hours we provide for everyone at StudySmarter. We wish you all the best for the future! Best regards, StudySmarter People Team
1.0
13 Dec 2022

Ok Gig, Poor Company

Recommend
CEO approval
Business outlook

Pros

Was able to work mostly on my own time, able to choose content, at least for the history team I thought time allotted was fair, some well meaning lower level and middle leadership who were generally helpful. Overall it was fairly easy work, compensated ok, and that worked well for some extra income for me.

Cons

The company overall is kind of a poop show. It's clear they don't have a clear goal or strategy for attaining it but feels a lot more like throwing as much spaghetti at the wall as possible and seeing what sticks. We were writing for supposedly AP exam students but they wanted us to focus on ranking for general SEO terms, which probably 80+% of the time was fine but in that other 20% lots of weird stuff. For example, an article on the US Navy during WWII had to be an article about the entire history of the US Navy because that's what people search for on google for US Navy, never mind if that's the most relevant for the supposed purpose of the article. Also, when I interviewed and signed on, I was told there was only 1 required meeting at a certain time when starting and it was all work on your own time. Once starting, there was a biweekly meeting and then a weekly meeting. While you could miss it and they do pay for the time, it speaks to the larger lack of clarity and organization at the company. Also, they started requiring more and more quick turn around things. For example, they wanted us to plan our next two weeks but only made that available to do during a short window, which for me was usually outside the time I actually set aside for my part time work week. Also, they would frequently, after stressing how important it was we planned the two weeks ahead of time, decide they needed us to do certain assignments during that two week period. Granted all of this was a mild annoyance to the work. Some others like that such as requiring that we backup photos and articles, which seems like something a tech company could take care of in a more automated way (for goodness sake wordpress keeps an image archive for you). However, the reason I wouldn't recommend this company outside of an extra side gig is a complete and utter lack of awareness and transparency. Two weeks after an invoice period they decided to change the payment method, took more than 6 weeks for payment to be issued. About half way through that time, they laid off over 70 contractors with no previous warning. I can only speak for myself on this one, but in 6 months I never got the supposed once a month 1 on 1 feedback and the layoffs didn't seem to jive with the company's own rating system for writers (also, seems very weird to be grading writers on an arbitrary rubric with score like 4.7, but I guess that speaks to a larger issue in education so maybe it fits). Meanwhile, while numerous contractors brought up the fact they couldn't pay bills or were running up credit card debt to do so, they offered basically nothing in the form of explanation other than presenting it as doing us a favor to avoid fees. I was even banned from slack for a while for asking pointed questions about why they changed the payment method after the fact they said they would not. There were also numerous excuses for delays about bank holidays at first, then the story changed to we are changing the payment method and that's why it was delayed. All very fishy, and no one from leadership ever cared to explain or seem to express much embarrassment about their inability to do the most basic an employer can do, pay on time. They did end up paying and my next final payment was more or less on time. Still, I wouldn't recommend this as a full time thing because I'd question the company's actual solvency. I'm not sure if there was actually anything nefarious, because it may just be gross incompetence and lack of planning which would follow with the general impression I got from the company. However, there is definitely questionable ethics at work there. So, it may be ok as a part time extra income gig that could end at any time, which is how lots of similar writing jobs go, but I would avoid relying on them for a full time income.

avatar
StudySmarter Response
2y
Hello, Thank you very much for your open feedback. We are constantly working on optimizing our processes and therefore are taking criticism seriously. Because of that we have been working on change management and the communication supporting it in numerous ways like Leadership/ Founder open hours, restructuring our company wide team meetings and a 24/7 "ask me anything" for the whole team to get answers by our founders any time. This way we are able to be much more transparent during times of change. Beside your concerns, we are happy to hear that you enjoyed the flexibility we provide for everyone in our team and support you got from your team lead. We wish you all the best for the future. Best Regards, StudySmarter People Team
2.0
27 June 2023

Avoid if you can

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Amazing team mates (from engineers to designers, researchers, data analysts and product managers)

Cons

- No career growth: No prospect on what the career progression should look like. - No diversity: Be prepared to join a team with mostly only men and white people. Diversity is definitely not a priority for the company, it's not even on their radar as a core value. - No long term vision: C-level talks about growth, but they have no vision on what the product could be in 5 years. Also they spend a ridiculous amount of money on offices which are almost empty every day! - Layoffs: Due to the above, they are struggling to grow, investors are pulling out and they are laying off a lot of people - Unlawful: Highly questionable decisions here that are prone to employees filing a lawsuit. They lay off people and then hire people for the same positions without even checking if the people they are laying off have the skills to remain in the company. Moreover, they tried to get away with laying off an employee with only 1 month notice, instead of 3 as per contract!! - Toxic culture: C-level bluntly states that if people are not happy in the company then they should leave, instead of trying to understand what is wrong and make things better for employees wanting to stay. - HR is a nightmare: Mainly for people outside of Germany, they have no idea how to give you access to your benefits like e.g. Private Pension (UK). - Issues with transparency: It's either a political game where things are said to look good and pretty, with no transparency - OR - it's too transparent at times! They share people with faces and current job titles who are being recruited for open positions... which is confidential information!!

Viewing 1 - 3 of 73 Reviews

Glassdoor has 135 StudySmarter reviews submitted anonymously by StudySmarter employees. Read employee reviews and ratings on Glassdoor to decide if StudySmarter is right for you.