Suburban Propane Reviews

No pay raise in the 3 years I was there. Bonuses can only be achieved by hitting budgeted numbers which were set up by folks that were totally out of touch with the market area Even when on vacation you are required to work. Threatened to withhold pay when I was EXTREMELY sick and was still working 9 hours a day from home. As a salaried employee who worked on average 50-55 hours a week I knew at that moment I was not valued as am employee. Was issued a written warning 1 week before Christmas because in the past several months prior several customers had written complaints to the Attorney General. I addressed each complaint. However was told that it was my responsibility to assure people did not complain. No support from upper management. They definitely didn’t have your back. Region management couldn’t even take the time to make a call to a 40 year employee that retired.

No benefits, no raises, no advancement. Most positions are filled by temps and they are never fully hired. There are too many managers, too little consistent direction, and the rules and call flow instructions are constantly changed for the worse. People that never take calls themselves will pick apart every aspect of your calls. You will constantly be apologizing to customers for the actions of others in the company. You will constantly file customer complaints that seem to disappear into the void without any sort of follow up. There is a reason they hire 50+ people each season and within a month only have a dozen left. They set the bar very high, which is fine- but they constantly introduce new protocols and procedures that serve little purpose other than to make things more difficult for the CSR. Couple that with setting arbitrary limits on call times and you get a recipe for frustration. The job is very demanding. Each call from beginning to end is supposed to take less than 6 minutes- this includes all data entry and protocols followed. Any personal time is monitored- bathroom breaks, grabbing a drink, etc- they keep track of every second you are not available to take a phone call. It is a shame, when I first started there it wasn't so bad. I have chosen not to go back to Suburban Propane because the fast food place down the street is literally paying more. How absurd!