Support.com Reviews

3.0

42% would recommend to a friend

(1,242 total reviews)
avatar

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Support.com has an employee rating of 3.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Support.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
1 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Work from home is nice

Cons

no rewards, understanding, care, respect

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Support.com Response
7y
Many of our tools are owned by our clients. While we provide our clients with feedback regarding systems, it is not always easy to change, but we are seeing dramatic positive action regarding new tools! As we state at the time of interview and hire, we are 24x7, 365 day per year employer, and we do participate in shift alignments due to changing business needs. We along with all others in our industry must have flexibility as our needs change with the change of the consumer call patterns. We make no changes without a 2-week notice, and everyone has an opportunity to bid on the schedules they feel will fit their needs. This is based on individual performance. We also have a unique shift auction process that will enable an employee to have a new schedule every two weeks if this is their choice. We have employee chat rooms that are work related, which are monitored. We also have employee chat rooms that are not monitored, we encourage our employees to meet with each other and chat! What we cannot tolerate in our environment is chat that is both dangerous and slanderous to other employees, customers, clients and SDC. We are a responsible employer who takes this precaution in our work chat rooms, just like we would in a brick and mortar. We are very proud of our new pay-for-performance pilot program and what to thank both current and former employees for your feedback in making this happen.
1.0
2 Aug 2017
Recommend
CEO approval
Business outlook

Pros

No commute, the front-line victims.

Cons

If you simply need a job to make a few quick bucks, get into the training, and then resign. (Its about 4-6 weeks). Believe me, after eight years of dedicated service, hard-work (50-60 hours per week at times), and empty promises, this is a dead end job, no matter the position. SDC has been through many management changes (up to and including at the C-Level) and it seems only to get worse. Their business model (churn and burn) is an absolute, abject failure. From massive layoffs, to a continuous stream of empty promises, outright lies, and utterly unqualified down-chain management, any position here is soul-crushing and demeaning, eventually. SDC comes across with all kinds of great sounding things at the beginning, all kinds of talk about their culture (dog-eat-dog), etc., do not believe a word of it. Do not be a victim of this organization. One will never get a raise, never. And eventually they will tell you that and try to use some bonus scheme that is a farce. In fact, over the years they have re-tooled their bonus program and every one is a fail, and very few earn it, and its a drop in the bucket. This organization will wear one out and suck one dry then throw one out the backdoor. They absolutely have no care for their employees, despite all their glorious claims. Why did I stay you ask? Faith and believing the lies. I continued to try to believe that if I worked hard, and carried the company line (the lies) , compromising my personal ethics, that it would "pay off". Again, do not be fooled - not for any job they have open. I've seen them dump people at all levels for no apparent reason. Also, the economics just will not work - the margins are so razor thin, they cannot give one a raise. Jobs being shipped off-shore in attempts to compensate for this have become more and more frequent and necessary. I watched the stock plummet from a high of roughly $7.00 and change (several years ago..2010, approx - you can research), to essentially a penny stock. They had a hostile takeover recently and maneuvered to get the stock off the penny-stock board and I believe its back up a tad presently. It will never be back to that highest mark, and Id take that to the bank. They paid me in stock options for bonuses at one time, and with the plummeting value, well... bust. Honestly, I cannot believe this org remains alive. And don't even let me get started on their "HR" Department. Laughable, to say the least. They will change policy on a dime to fit their agenda at a given moment and employee treatment is worse-case disparate. They have also been subject to any number of labor disputes, lawsuits, and other legal and regulatory adverse actions. (They are on the cusp of another, actually! Hint!) Finally, as to the positive comments here, there are one of two possibilities: 1. (most likely in most cases) they have been written by HR folks, or internal management - I've seen it done and know its done. Not surprising. Its part of the true culture there; 2. Some poor unaware desperate individual (usually inexperienced and young, or blinded by the work-from-home aspect) nodding and carrying the water as it were, in classic, nodding, bovine agreement, will sing their praises until they learn the truth otherwise. Of course newly employed people will typically look for the positive, and discount the negative ("all jobs have their downsides") in hopes of a real future. Again, do not be fooled; do not be deceived. Finally, supervisors, and mid-level managers, etc., are simply drones who have sold their soul and ethics to keep a low-paying job, and have so much on their plates it is impossible to do their job or to be of any assistance to anyone, beyond regurgitating some policy, practice, or expectation. The metrics: after all this time, they still haven't figured it out and I am convinced they never will. Your metrics will be used to hammer you over the head, in simple summary. If you have any respect for yourself, or any real career ambitions, or are any kind of professional worth your salt, don't do it. Just don't do it, no matter the temptation and promises. You will absolutely rue the day you engaged with SDC and their inept management. Go anywhere else, at any cost. Best of luck in your job searches, and I hope that I have been of assistance in helping you eliminate at least one you absolutely want to avoid. Cheers!

1.0
7 Aug 2016
Recommend
CEO approval
Business outlook

Pros

All of the cons out weight the pros. Yes, working from home was good, I did a good job advancing through the company so personally I feel there were advancement opportunities.

Cons

To sum it up, no care and concern for employees. I was employed there for over 6 years, and worked my buns off. After moving from hourly to a salaried employee I would put in 80 hour weeks easy. I got my little bonuses on occasion and raises here and there, but never got what I actually deserved. I was a senior developer at SDC but was getting paid what a junior developer right out of college would be making. Near the end of my time with SDC I was promised numerous raises and other compensation but that never came to fruition. Still I worked as hard as ever to prove my worth, but that just caused more frustration on my side until finally I was told my position was no longer needed, and that I would have to find another job. After being there for 6 years, there wasn't another department I could transfer to, or any other options made available. Simply put, they canned me and didn't give one iota as to where I landed. I had my hands in so many projects it wasn't funny...but again they didn't care. I transferred everything to my supervisor, and now he's the only one doing what I would have been doing...and it's killing him. Again to summarize, the first 5.5 years were awesome, I lived and breathed SDC, I would constantly praise them, and I made my fair share of referrals to the workforce. That's all changed now, I now see they never actually cared, I was just another "number".

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