Does TaxAct pay their employees well?

According to anonymously submitted Glassdoor reviews, TaxAct employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at TaxAct. This rating has been stable over the past 12 months.

How satisfied are employees working at TaxAct?

48% of TaxAct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TaxAct 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at TaxAct?

Software Engineer (7) , Customer Service Representative (6) , Tax Expert (6) , Marketing (4) , Product Manager (3) , Seasonal Tax Expert (3) , Supervisor (3) , Tax Analyst (3) , Credentialed Tax Expert (2) , Forms Developer (2) , Human Resources (2) , Product Specialist (2) , Product Support Specialist (2) , Sales (2) , Software Engineer II (2)

What are the pros of working at TaxAct according to real employee reviews?

"Benefits are great." ((in 13 reviews)); "Good pay, they teach you everything and easy work if you like call centers" ((in 10 reviews)); "Great team." ((in 10 reviews)); "1. Work life balance 2. Flexible schedule 3. Great work culture." ((in 8 reviews)); "awesome, small and friendly, great people" ((in 8 reviews))

What are the cons of working at TaxAct according to real employee reviews?

"Team is hard working, over worked, manager is awful" ((in 6 reviews)); "Management is clueless." ((in 5 reviews)); "No bonus" ((in 4 reviews)); "The training is abysmal" ((in 3 reviews)); "existent and the communication isn't much better." ((in 3 reviews))

What are employees saying about TaxAct redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TaxAct redundancy and their outlook for job security at TaxAct in 2026.

TaxAct Reviews

2.9

48% would recommend to a friend

(135 total reviews)

Dermot Halpin

52% approve of CEO

38% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture and values

2.8

Senior management

2.8

Career opportunities

TaxAct has an employee rating of 2.9 out of 5 stars, based on 135 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TaxAct employee rating is 22% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

135 reviews

1.0

1 Mar 2024

Company has gone downhill fast

Software engineering manager

Recommend

CEO approval

Business outlook

Pros

Great people at the worker level.

Cons

VP of Development lacks professionalism, yells and swears at people. Engineering has gone from a great place to work with empowered teams, to very tops down with executive leaders scrutinizing and reviewing code and second guessing every decision. People are afraid to speak up for fear of losing their job. Pay has been cut with loss of ESPP, RSU's and lower bonus amounts. Decision was made to change the pay to be in arrears, which docked everyone one week of pay in 2023.

TaxAct Response

2y

Thank you for sharing your experience. TaxAct values and respects its employees, and we want to address some of the concerns you have raised. TaxAct did switch its pay schedule to paying employees in arrears. At no point was any pay docked from employees and all employees continue to receive pay for all time worked. As for your complaint of a manager being disrespectful to employees, we take this very seriously and we have addressed the situation.

1.0

31 Oct 2015

Horrible management

Product support technician

Recommend

CEO approval

Business outlook

Pros

Lots of overtime hours Good entry tech job

Cons

The management treat you like children. Very condescending and strict. Can take non-stop calls, but get scolded if you want to take a bathroom break. Software changes frequently, but the reps are not told anything about the changes.

3.0

2 May 2023

Better than some places

Customer care lead

Recommend

CEO approval

Business outlook

Pros

The team I currently have contains people that are caring and compassionate. The pay isnt too bad and I get to work from home. They do things like, pay for us to go to their Christmas party in Dallas, TX. This includes reimbursement for the hotel, airfare and food. We were still being paid for the time we were at the Christmas party too.

Cons

The senior leadership team does not like it when you state your opinion, especially if it doesn't coincide with their opinion. I was told that my demeanor was a problem because I was expressing frustration after they insinuated that my team was being lazy and stubborn all because we told them a piece of software wasn't adequate. They are so customer focused that they allow their customers to be verbally abusive to their agents and then give those customers discounts or refunds just to retain them. Those customers then come back and continue to verbally abuse agents because they were rewarded for it last time.

Viewing 1 - 3 of 135 Reviews

TaxAct

TaxAct Reviews

Ratings by category

Reviews by job title

Company has gone downhill fast

Horrible management

Better than some places

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