Upper management do not listen to the staff and there is a high staff turnover rate. The entire department was concerned about capacity levels with many clients not being contacted for weeks/months, and most of the team ended up leaving after a dispute around their legal rights (for example, carers losing their ability to hybrid work or WFH). Upper management claim that they do not expect you to work past 5pm, but due to concerns about the workload many staff could work until 10pm and still not get everything done. Requests for help were refused as upper management couldn't understand why we were struggling!