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Tenacity Solutions

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Tenacity Solutions Reviews

3.6

65% would recommend to a friend

(57 total reviews)

66% positive business outlook

Tenacity Solutions has an employee rating of 3.6 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tenacity Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

57 reviews
1.0
8 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Pros: - Nice office - Compensated for parking

Cons

Cons: - The position titles don't make sense, which leads to my next point, - It is not a marketing job, it is sales. They say "we are not salespeople, we are promoters." Call it whatever you'd like, but everyone from marketing assistant to campaign manager to marketing director does the same thing to earn a paycheck: stands at a kiosk at a Sams Club/Target and tries to sell shoppers phones and phone plans. It feels very, very invasive and bad to force yourself onto customers in this way. - After getting hired, be prepared to do a LOT of off the clock work. They ask you to study every night, do practice scenarios, off the clock calls (phone or virtual meeting), etc. Additionally, the way they train employees is flawed; I have a masters in education, and can say confidently that memorizing by wrote a page a night and then writing it down again the next day is not the best way to learn. They also insist on it being memorized verbatim - just completely contrary to everything actual educators know as good teaching (not to mention makes you sound like a robot). - If we didn't do well in our training week, we were often told we "sucked" or asked "not to suck next time." Was a real morale builder! - The pay is hourly vs. commission. At the end of the week, you are paid whichever total is higher, your hours worked ($9.45/hour) or your total phones/plans sold ($75/line). This is fine, until you realize that it's cumulative - this means that if you sold 0 phones Mon-Wed, but had a great day Thurs and sold lets say 10 lines, you would essentially only be paid for Thursday and not Mon-Wed. In a time where worker's rights are being fought for, this ain't it. - There are absolutely zero COVID protocols in place. No vaccination check, nor masks, nor distancing. Often, we (approx. 20 people) were all in the same small room, speaking and shouting and such. Not really acceptable in 2020/21. - Despite the job ad and interview process saying otherwise, you will not have a set or consistent schedule. They don't let anyone work more than 45 hours/week (good!), but will not give you a consistent day off nor schedule, even if you have a family (I asked, was flatly denied). They say they "schedule based on growth," which is just a fancy way of saying that the workers belong to the company in their entirety. - All in all, what you're told will not be your experience - to be honest, I felt that every aspect of the job was obfuscated until my first day in the field. Felt completely bamboozled and scammed. Just be aware going in that this is a job where you'll have to ask every shopper, whether they want to talk to you or not, if they want to buy a phone and phone plan right there that day (in a department store? Who does this??). Because that's how everyone bottom to top gets paid. During my interview, I said "this sounds too good to be true." It was. Most of the reviews I see on here have the same cadence and use the exact same buzzwords and phrases they hammer into your head at orientation ("writing my own checks!" "my own boss!" "great work life balance!"). That was 100% contrary to my experience. I'm not saying you SHOULDN'T take the job, just that you should really consider each and every review before you do.

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Tenacity Solutions Response
4y
Thank you for letting us know about this. Your feedback helps us do better, and we're sorry to hear about your negative outlook on your position here at Tenacity. We believe that what you put in, you will get out of working with us. Tenacity is a Full-service marketing company with a direct-to-consumer new acquisition.
1.0
17 Oct 2023

Basically an MLM

Recommend
CEO approval
Business outlook

Pros

Growth is easy if your looking to devote all your energy and time

Cons

This is literally an MLM and they will try to tell you it’s not but anyone who has to tell you they aren’t an MLM, means it probably is..,. Your mental health will suffer

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Tenacity Solutions Response
2y
Thank you for sharing your feedback. We appreciate your perspective on the growth opportunities within the company. However, we understand your concerns regarding the perception of being an MLM. We assure you that we are not an MLM and we take pride in our business model. We value the mental health and well-being of our employees and strive to create a positive work environment.
1.0
28 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Nice to be in the city. Some of the coworkers at the time were really sweet and kind people.

Cons

The job is not what it is advertised as. You are not a "marketing manager," you sell phones at a kiosk in Sams Club, Target, et al. It's about as adjacent to an MLM as you can get, too (I believe it's a part of Smart Circle? It's not technically an MLM, but it's a skosh away). Rough all around, really toxic work culture (I, a 30 year old man at the time, asked for a very simple schedule request and was told that those sorts of benefits are "only for people who really want it and hustle"), an expectation to do work/go to meetings off of the clock, extremely low compensation if you do not meet sales quotas, etc. The verbiage of the ads/interviews make this job sound like a dream, especially if you are someone young and struggling financially. But please remember, reader: if something sounds too good to be true, it always is.

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Tenacity Solutions Response
2y
We appreciate your positive comments about the location and some of your coworkers. We apologize if the job did not meet your expectations. We understand that you felt the role of a "marketing manager" was misrepresented, and we regret any confusion or disappointment this may have caused. We value transparency and strive to accurately communicate job responsibilities during the recruitment process. We take your concerns about the work culture and expectations seriously. We are committed to fostering a positive and inclusive environment for all employees and addressing any reported instances of toxicity or unfair treatment. Regarding compensation and sales quotas, we understand that meeting targets can be challenging. We continuously evaluate our compensation structure to ensure it is fair and competitive within the industry. We appreciate your feedback to improve our recruitment process and address any areas of concern.
Viewing 1 - 3 of 57 Reviews

Glassdoor has 58 Tenacity Solutions reviews submitted anonymously by Tenacity Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Tenacity Solutions is right for you.