Thames Water Reviews

Salary too low for the work

One of the most out dated companies you could work for, with an institution mentality where they employ everyone that is like themselves. A business that wherever you go, be that on the sites or in the offices it is filled by people and their relatives who somehow always seem to get the job. They all have a happy clappy monthly meeting where they congratulate each other about how well they are doing even when that means customer complaints are at their highest and some of the worst reports regarding leaks and floods. The CEO, the directors and heads of service and senior managers all walk around with a superiority attitude and that they are a big family. The funny thing is no matter how much they preach it is not a big family at all rather it tolerates very little and it is more dictatorial than a friendly place to work especially if you are innovative. All the outer showings would have you believe that they care about their staff or their customers they don't with people beavering away to reduce complaints. Pointless to complain as this company employs people like itself and they stay in the business until retirement age and have no real management skills except that they have just been constantly prompted due to having been in the business for so long. You would think that customer care was a priority and reducing the bills of the public was important. I can assure you it is not. Instead millions of pounds are wasted on recruiting agency project managers to work on projects because of the incompetent and laziness of managers who reside in this company. The irony is that whilst millions each year are wasted on recruiting agency project managers from particular agencies there is absolutely no regard for the public. The public are paying through the nose as directors head off in fancy hotels for a week to have a huddle to discuss issues which they then bring to the staff only to find that in 5 minutes the staff have given them the answer that took them a week to come up with over a week. Instead of hiring additional staff to fix and maintain the equipment and lowering costs to the customers this company instead focus on producing fancy maps and charts all in the name of project management to show to shareholders that they are being collaborative whilst wasting millions and millions and millions of pounds. The maintenance staff are paid such low salaries that no one wants to work with them whilst the CEO, directors, heads of service and senior managers all run around pretending to look busy costing the customer and at the end of the day the shareholders who ironically are mostly foreign investors. It is a company unlike any other where it is filled by almost 100% white men either just out of school or uni, middle aged white men and the retirement group. The offices are also filled by almost 100% white women, with the odd woman and man here and there who is not. Combine this with racist comments from a senior manager when talking about the IT company they use (Wipro) a company from the subcontinent (India). Of course the senior manager did it all in the name of banter but it was very clear what he meant. This was not the only incident I have heard of, rather similar banter can be heard in the office amongst staff when talking about certain people and continues because they are senior managers. Clearly believe that sticking a non white on a bus advert is going to make a difference; not sure how when everyone employed and even interviewed is white. The irony is some of the hardest and most helpful people I found were the Wipro staff.