The Alexander Hotel Collection Reviews

Seen management treat staff as verbal punching bags, management also use the silent treatment with staff, have obvious favourites no support during family emergencies - actually they complete opposite. Lack of support or training, no progression or growth. Left understaffed regularly.

•No regard for employee wellbeing – repeated failures to support staff during challenging times or personal struggles • Toxic workplace culture – cliques, gossip, bullying, and passive-aggressive behaviour are common and rarely dealt with • Lack of support or respect – staff are routinely ignored, dismissed, or excluded when raising legitimate concerns • Poor management – many in leadership roles lack basic communication, emotional intelligence, or leadership skills • Some managers should not be in positions of power – power is often misused, with no accountability or professionalism • Blatant double standards – a “do as I say, not as I do” culture where management breaks rules they enforce on others • Punished for being human – staff are penalised or judged harshly for simply talking, smiling, or trying to stay positive during work • No career progression – zero support for growth or development; hard work is overlooked, and promotions are based on favouritism • Hostile communication – being spoken to in a rude, dismissive, or condescending manner is treated as normal • Failure to honour legal entitlements – breaks, rest periods, and fair treatment are inconsistently applied or ignored entirely • Toxic colleagues enabled – unprofessional or harmful behaviour goes unchecked, often rewarded, while good people leave • Morale is consistently low – high staff turnover, burnout, and a sense of helplessness among those who stay