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The Alexander Hotel Collection

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Horrific company to work for - F & B Assistant The Alexander Hotel Collection Employee Review

1.0
5 July 2025
Recommend
CEO approval
Business outlook

Pros

Good people to work with and generally Nice colleagues (most of them)

Cons

•No regard for employee wellbeing – repeated failures to support staff during challenging times or personal struggles • Toxic workplace culture – cliques, gossip, bullying, and passive-aggressive behaviour are common and rarely dealt with • Lack of support or respect – staff are routinely ignored, dismissed, or excluded when raising legitimate concerns • Poor management – many in leadership roles lack basic communication, emotional intelligence, or leadership skills • Some managers should not be in positions of power – power is often misused, with no accountability or professionalism • Blatant double standards – a “do as I say, not as I do” culture where management breaks rules they enforce on others • Punished for being human – staff are penalised or judged harshly for simply talking, smiling, or trying to stay positive during work • No career progression – zero support for growth or development; hard work is overlooked, and promotions are based on favouritism • Hostile communication – being spoken to in a rude, dismissive, or condescending manner is treated as normal • Failure to honour legal entitlements – breaks, rest periods, and fair treatment are inconsistently applied or ignored entirely • Toxic colleagues enabled – unprofessional or harmful behaviour goes unchecked, often rewarded, while good people leave • Morale is consistently low – high staff turnover, burnout, and a sense of helplessness among those who stay

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The Alexander Hotel Collection Response
11mo
It is really sad to read your review today as only a few days ago I read your colleagues review on the 2nd July which couldn't be more different. I am genuinely sorry you did not enjoy your time with us at Rowhill Grange, and sorry you did not get on as you would have wished. Rowhill has a large number of long serving employees from the local area, from a range of cultures and backgrounds, and many who have progressed from junior to senior roles. I hope you are soon settled in a role that better suits you and wish you all the best. Kind regards Peter Maskens Group Resourcer

Explore other reviews about The Alexander Hotel Collection

1.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Certain staff members, beautiful grounds

Cons

During my time working for this company I was severely unhappy. On multiple occasions I had situations arise with letchy male members of staff and I would report it to my manager and nothing would come of it so I would report to higher management but yet again, nothing would be done. During my time working at the hotel, I was employed as a receptionist. As it was so understaffed I helped on multiple occasions for bar and front of house while juggling my duties as reception! There was no internal prompting, on one occasion I was offered a higher position by my previous manager which was then binned off by my new one!

4.0
2 July 2025
Recommend
CEO approval
Business outlook

Pros

- Stunning property with an excellent reputation, it feels special to work here. - Guests are lovely and standards are high, which makes the job feel rewarding. - I’ve had opportunities to take on more responsibility and develop professionally. - The Majority of the team I work with are hardworking and care about giving guests a great experience. - There’s a lot of variety in the role, and no two days are ever the same!

Cons

- Staff morale can be low at times, especially when we're short-staffed.

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The Alexander Hotel Collection Response
11mo
Thank you so much for taking the time to write a review about your time at our Rowhill Grange Hotel and Utopia Spa. It is obviously lovely to read your positive comments but also thank you for your constructive comments which I can pass on and we can work on. They are very fair and useful for us to hear. I wish you continued success in your role with us and look forward to hearing of your continued progression. Kind regards Peter Maskens Group Resourcer
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