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The Alexander Hotel Collection

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The Alexander Hotel Collection Reviews

2.8

45% would recommend to a friend

(26 total reviews)
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Peter and Deborah Hinchcliffe

Not enough data to show CEO approval

40% positive business outlook

The Alexander Hotel Collection has an employee rating of 2.8 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Alexander Hotel Collection employee rating is 22% below average for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

26 reviews
1.0
5 July 2025
Recommend
CEO approval
Business outlook

Pros

Good people to work with and generally Nice colleagues (most of them)

Cons

•No regard for employee wellbeing – repeated failures to support staff during challenging times or personal struggles • Toxic workplace culture – cliques, gossip, bullying, and passive-aggressive behaviour are common and rarely dealt with • Lack of support or respect – staff are routinely ignored, dismissed, or excluded when raising legitimate concerns • Poor management – many in leadership roles lack basic communication, emotional intelligence, or leadership skills • Some managers should not be in positions of power – power is often misused, with no accountability or professionalism • Blatant double standards – a “do as I say, not as I do” culture where management breaks rules they enforce on others • Punished for being human – staff are penalised or judged harshly for simply talking, smiling, or trying to stay positive during work • No career progression – zero support for growth or development; hard work is overlooked, and promotions are based on favouritism • Hostile communication – being spoken to in a rude, dismissive, or condescending manner is treated as normal • Failure to honour legal entitlements – breaks, rest periods, and fair treatment are inconsistently applied or ignored entirely • Toxic colleagues enabled – unprofessional or harmful behaviour goes unchecked, often rewarded, while good people leave • Morale is consistently low – high staff turnover, burnout, and a sense of helplessness among those who stay

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The Alexander Hotel Collection Response
11mo
It is really sad to read your review today as only a few days ago I read your colleagues review on the 2nd July which couldn't be more different. I am genuinely sorry you did not enjoy your time with us at Rowhill Grange, and sorry you did not get on as you would have wished. Rowhill has a large number of long serving employees from the local area, from a range of cultures and backgrounds, and many who have progressed from junior to senior roles. I hope you are soon settled in a role that better suits you and wish you all the best. Kind regards Peter Maskens Group Resourcer
1.0
25 June 2025

Appalling

Recommend
CEO approval
Business outlook

Pros

Free coffee for staff members

Cons

Dodgy car park cause damage to Cars Rarely pay overtime Poor staff food Rude and very unpleasant H.O.D s Not present G.M ( be surprised if he knew 5 staff members names) Dirty kitchen and lack of investment High staff turnover No incentive to want to make the place better Low salary’s

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The Alexander Hotel Collection Response
1y
I am really sorry to read your review. Since purchasing Great Fosters Hotel, we have invested heavily in updating the hotel in all areas. We have brought in new team members and management to strengthen the teams, and this has resulted in Michelin Star and AA 5 Star ratings being achieved. Of course, these ratings can be achieved over the short term without investment in employees, but we have retained the awards several times since we took over the hotel several years ago and I don't think this could be done without a dedicated team of employees. We are presently seeking a few chefs but have had good retention since purchasing the hotel. In addition we have just by chance had our EHO inspection which gave us outstanding feedback. I am genuinely sorry you left with a negative view of our business but wish you the best in your new role. Kind regards Peter Group Resourcer
2.0
28 Nov 2022

Chaotic place

Recommend
CEO approval
Business outlook

Pros

Beautiful hotels to work in, building with a lot of characters.

Cons

Owners doesn’t wants to pay properly their staff, which means very difficult to recruit and retain staff No real organisation. Every day is another day with mess. Have to beg for everything (equipment,etc…)

Viewing 1 - 3 of 26 Reviews

Glassdoor has 27 The Alexander Hotel Collection reviews submitted anonymously by The Alexander Hotel Collection employees. Read employee reviews and ratings on Glassdoor to decide if The Alexander Hotel Collection is right for you.