Appalling - Chef The Alexander Hotel Collection Employee Review

Certain staff members, beautiful grounds

During my time working for this company I was severely unhappy. On multiple occasions I had situations arise with letchy male members of staff and I would report it to my manager and nothing would come of it so I would report to higher management but yet again, nothing would be done. During my time working at the hotel, I was employed as a receptionist. As it was so understaffed I helped on multiple occasions for bar and front of house while juggling my duties as reception! There was no internal prompting, on one occasion I was offered a higher position by my previous manager which was then binned off by my new one!

Good people to work with and generally Nice colleagues (most of them)

•No regard for employee wellbeing – repeated failures to support staff during challenging times or personal struggles • Toxic workplace culture – cliques, gossip, bullying, and passive-aggressive behaviour are common and rarely dealt with • Lack of support or respect – staff are routinely ignored, dismissed, or excluded when raising legitimate concerns • Poor management – many in leadership roles lack basic communication, emotional intelligence, or leadership skills • Some managers should not be in positions of power – power is often misused, with no accountability or professionalism • Blatant double standards – a “do as I say, not as I do” culture where management breaks rules they enforce on others • Punished for being human – staff are penalised or judged harshly for simply talking, smiling, or trying to stay positive during work • No career progression – zero support for growth or development; hard work is overlooked, and promotions are based on favouritism • Hostile communication – being spoken to in a rude, dismissive, or condescending manner is treated as normal • Failure to honour legal entitlements – breaks, rest periods, and fair treatment are inconsistently applied or ignored entirely • Toxic colleagues enabled – unprofessional or harmful behaviour goes unchecked, often rewarded, while good people leave • Morale is consistently low – high staff turnover, burnout, and a sense of helplessness among those who stay