Does The General pay their employees well?

According to anonymously submitted Glassdoor reviews, The General employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at The General. This rating has been stable over the past 12 months.

How satisfied are employees working at The General?

56% of The General employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The General 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The General?

Claims Adjuster (31) , Customer Service Representative (21) , Claims (7) , Initial Claims Handler III (6) , Insurance Agent (6) , Initial Claims Handler II (5) , Insurance Sales Agent (5) , Underwriter (5) , Desk Adjuster (4) , Sales Agent (4) , Total Loss Adjuster (4) , Analyst (3) , Auto Claims Adjuster (3) , Claims Adjuster I (3) , Claims Representative (3)

What are the pros of working at The General according to real employee reviews?

"Good pay and a yearly bonus." ((in 24 reviews)); "Good people" ((in 16 reviews)); "Great benefits and employee perks" ((in 16 reviews)); "Great environment and culture from too down" ((in 13 reviews)); "fri, work from home, good benefits" ((in 11 reviews))

What are the cons of working at The General according to real employee reviews?

"Inappropiate actions by vendor never addressed by management" ((in 17 reviews)); "Decision were made from upper management down, not Maslow model." ((in 7 reviews)); "Salary is a bit low for a PIP adjuster role" ((in 7 reviews)); "There is no direction from senior leadership to help guide the company as it grows into other distribution channels." ((in 7 reviews)); "Favoritism also occurred in this department at least." ((in 6 reviews))

The General Reviews

3.3

56% would recommend to a friend

(284 total reviews)

Pete G. McPartland

47% approve of CEO

52% positive business outlook

The General has an employee rating of 3.3 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The General employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

284 reviews

5.0

15 Jan 2026

***

Business analyst

Recommend

CEO approval

Business outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

The General Response

4mo

Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent

5.0

11 June 2025

Worked with Great People

Data analyst

Recommend

CEO approval

Business outlook

Pros

Loved my team and the people I work with

Cons

A lot of unease about the transition to Sentry ownership

The General Response

11mo

Thank for your review. We’re thrilled to hear you enjoyed working with your colleagues while at The General. We recognize that Sentry’s recent acquisition of The General brings uncertainty and change as we work through our integration efforts. We’re committed to continuing to provide our associates with communications and support as we work together to bring our combined NSA business under one brand, as The General. Javier Sotelo – Senior Director of Talent

5.0

26 Mar 2025

Great work environment

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Friendly staff, remote work available, ability to advance

Cons

Rotating weekend work, most customers are frustrated when they call, extremely busy.

The General Response

1y

Thank you for your feedback! We’re happy to hear you enjoyed your peers and the ability to advance during your time with The General. We understand that workloads and call volumes can fluctuate at times. We’re proud of the support our Customer Service teams provide to our callers; they’re trained to assist with a variety questions and offer solutions. Additionally, our management team is always there to support our team when issues arise. Javier Sotelo – Senior Director of Talent

Viewing 1 - 3 of 284 Reviews

The General

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***

Worked with Great People

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