This job experience drained me mentally and emotionally. As the headline suggests, there were unrealistic expectations that had to be met consistently, last minute tasks that needed to be done, and an unforeseen amount of client management with no capacity on how many clients you would have to manage. Beyond these expectations and workload, the biggest flaw was the apathetic and disorganized management. Upper management never had a grasp on a consistent routine, which made me feel jostled at all hours of the day. With the constant workflow restructure, many of us felt overwhelmed and confused on how something needed to get done.
Our time was spent trying to "man the flame" of internal affairs that our upper management team was creating, while also trying to manage external client work. Many of us (I spoke with many of my team members) have voiced concerns with not being able to provide proper attention to our clients because the internal work organization was constantly changing. We, I, felt unheard most of the time as management seemed to listened but only made the work environment worse.
Altogether, the mental and emotional stress, the inconsistencies, the toxic work environment, and the lack of empathy—the healthcare benefits were not great as the deductible was high and you do not get to chose your healthcare plan options. In addition, they say they offer "FTO", which is equivalent to PTO (w/o having to accrue time off), however, their definition of "FTO" is allotted 10 hours that you can use throughout the year (yes, only 10 hours) that you can use for doc appts, etc. You also can't use the full 10 hours. You can only use them in 1-2 hour increments?? And if you use those hours, you have to make that time up at a later time. If you have ever had a job that had FTO, this is not FTO.
Lastly, everything you do has to be timed. If you are writing a document, time it. Meeting? Time it. Instead of billing a client and allotted amount of time, we have to track how long we are working each project for the client.
