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The SMB Help Desk

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The SMB Help Desk Reviews

3.8

65% would recommend to a friend

(17 total reviews)
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Matthew Cleaver

72% approve of CEO

62% positive business outlook

The SMB Help Desk has an employee rating of 3.8 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The SMB Help Desk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews
2.0
10 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Free snacks, drinks, beer. Great benefits. Great time off policy. Great equipment to work with. Culture is great but doesn't always match what they say they are all about. Never had to work crazy hours... But i will say before my time people were constantly putting in OT (which happens with salary obviously) without any compensation/reward.

Cons

Terrible room for growth. Bad starting pay for the industry. Also, 'frequent' raises but not that great, and no room for negotiation when given a % increase when deserved. Room for growth, again, is bad. Constantly holding well deserving developers back from being senior status, but often giving them all senior duties. The Dev process is also poor. No proper code reviews/ability for juniors to actually learn from their code. Just pump it out and send to the client. Bad allocation of resources so no proper help for younger developers. Constant empty promises. 'Yeah we will get you in calls to help you learn the business', 'Yeah dev weekend to team build and learn new stuff', etc etc. All empty promises. Gets your hopes up and then nothing happens.

2.0
24 Sept 2018

Ok Company, Bad culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free monthly snacks, free drinks and free booze. Nice vacation package. People are generally nice.

Cons

Turn over very high. Most tenured people are leaving or have left. Pay less than standard. Managers and Executives are out of touch with everyday needs. No work from home options for regular consultants, only managers. Projects are poorly managed and then resources are overutilized in “crunch time” and it creates a bad work environment.

5.0
7 Jan 2019

Great Culture, Great Experience

Recommend
CEO approval
Business outlook

Pros

- Experience you won't get in a large company - Ability to "have your seat at the table" with regards to company improvements, new processes - Unlimited vacation, flexible work from home - Coworkers support and root for you, not much politics or over competitiveness - Career growth, clear pathway to senior positions Side Note: First job out of college and couldn't of asked for a better environment to be placed in. I've learned more here than I ever could've imagined.

Cons

- Being a start up company, there is a lack of process with some things - Promises made aren't always promises kept. You have to stay diligent with upper management to get what you feel you deserve - Clients are very needy and not appreciative of hard work (welcome to the life of a Consultant)

Viewing 1 - 3 of 17 Reviews

Glassdoor has 17 The SMB Help Desk reviews submitted anonymously by The SMB Help Desk employees. Read employee reviews and ratings on Glassdoor to decide if The SMB Help Desk is right for you.