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The Wireless Experience

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The Wireless Experience Reviews

3.5

64% would recommend to a friend

(312 total reviews)

Brian Wainwright

70% approve of CEO

63% positive business outlook

The Wireless Experience has an employee rating of 3.5 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Wireless Experience employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

312 reviews
1.0
8 Aug 2016
Recommend
CEO approval
Business outlook

Pros

1. one party per year in Atlantic city that the vendors pay for, NOT the owner, which we were forced to thank for pretending he footed the bill. He would stand up on the podium every year, and his soft spoken tone thanking all of his employees, for their "hard work" which the very next day wouldn't acknowledge you exist. that being said, so maybe this Atlantic city isn't such a "pro" anyway. 2. the co workers you met

Cons

the company is very poorly structured! I worked there for over half a decade, never received a cent raise. Always got hounded to sell more and never rewarded for getting to my goals except a crappy plastic trophy that eventually fell apart in the box before I even took it out lol. THAT BEING SAID.... during my stay at the Wireless waste of time. I made good friends with co workers. Other than that never received a cent raise. and was spoken down to by the managers that work there. they all want numbers out of you and are not willing to pay for it. commission constantly changes so you never have a steady pay. they just structure the commission every month based upon what they needed to sell the most. SO if you sold that, you would receive very little extra. maybe a couple hundred in commission a month. 2-300...AT MAX. they tell you when you start to work there some reps make 80k+. that is false! I advise you to stay clear of this place and go work for another retailer. they're are plenty out there that was to pay. if you are looking for a job to harass you, not care if you need a day off for emergency, and don't want to pay you. apply here....

2.0
16 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Flexible schedule... For now Nice discount on ATT service for working for ATT President is a great man, helped start a go fund me for an employee to get a very expensive operation done Lot of the back office people seem friendly, though I never really see them face to face Depending on what store you work can have your paychecks be pretty heavy, but other stores you'll average out to be making minimum wage

Cons

The company has refused to listen to input from it's front line, which is where they say continually "without you manager and reps we would have nothing" yet the company can go out and afford to buy an amusement park There is A LOT of gossip in between stores, managers, and district managers. Some harmless and some very harmful. There are very potentially dangerous rumors of higher ups all the way down to sales reps of VERY questionable behaviors outside of work which I will not go into details about here. The company severely underestimates training. There is no formal training for sales. There are classes to take that are ATT mandated but nothing to help people become sellers to make any decent money. The manager pay scale is an utter joke. To pay every manager a different salary based on store traffic is asinine. All managers are required to do the same tasks regardless of traffic so why make the salary's so different? The bonus system for managers could be revised to make up for the change in salary to make it appropriate to reward the managers for pushing the store past expectations. I along with other current and past employees have given upper management several quality of life suggestions that have been completely ignored for almost the entire time I have been at this company. There also is a secret group of employees that the upper management looks after and uses the voice of this small group to make changes for the whole company. Also the company will do charge backs on things that are returned, and believe me they do due diligence on this. However they will not pay you if you forgot to ring out a feature which is strange seeing how they can go through invoices and figure things out that are there that aren't Also managers don't get any slack for not selling. Since being a manager I've actually taken a pay cut so a promotion has actually lead to a loss in my salary because I was an exceptional sales rep. I was placed into a lower tier store due to my inexperience as manager but it was assured I would be getting a raise from it. Even as a low tier store. My W2s say other wise. One of the other biggest pet peeves of mine, as is many, if the fact that you have people who lack common knowledge and don't understand the difference of reply to all and just replying directly to a single person. My God I've never seen so many incompetent people reply all to daily numbers or a simple "hey great job today" be sent to the WHOLE COMPANY I could continue to go on about the things this company strives to do and fails time and time again.

1.0
26 Aug 2016
Recommend
CEO approval
Business outlook

Pros

If you liking working for a company that pays you veryyyy little in comparison to other wireless companies then work here. They bought out our previous company and many people took a SEVERE pay cut.

Cons

Upper management is terrible. Managers are paid a McDonald's salary. District managers make you feel disposable. Do yourself a favor and stay away.

Viewing 1 - 3 of 312 Reviews

Glassdoor has 314 The Wireless Experience reviews submitted anonymously by The Wireless Experience employees. Read employee reviews and ratings on Glassdoor to decide if The Wireless Experience is right for you.