.The commission structure comprises of 7 targets which often change monthly based on rash decisions made by SLT who do not understand the consequence of these financially to sales agents . These targets more often than not contradict one another & are not aligned with the industry norm.
. It is clear that management have favourites & special are arrangements are made to cater for these members of staff.
. Toxic office culture seen throughout the business
. Lack of experienced staff (training delivered is by staff without real experience doing the job),
. Micromanagement styles throughout the business
. In your role as a lending manager you are unable to attend events with lenders to forge working relationships (non front line members of staff are sent). Unlike any other company in the industry.
. Targets are not customer centric.
. Feedback is ignored & are rarely acted on.
. High level of staff turnover (staff leave to do the same job at another company).
. Scripted calls
. No clear career progression or qualifications.
