Does Thorntons (UK) pay their employees well?

According to anonymously submitted Glassdoor reviews, Thorntons (UK) employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Thorntons (UK). This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Thorntons (UK)?

73% of Thorntons (UK) employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Thorntons (UK) 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Thorntons (UK)?

Sales Assistant (38) , Store Manager (24) , Senior Sales Assistant (11) , Sales Associate (9) , Manager (8) , Assistant Manager (3) , Retail Sales Assistant (3) , Shop Assistant (3) , Chocolatier (2) , Customer Assistant (2) , Retail Sales Associate (2) , Sale Assistant (2) , Sales Associate/Keyholder (2) , Senior Sales (2)

What are the pros of working at Thorntons (UK) according to real employee reviews?

"Lovely team and great customers." ((in 11 reviews)); "Good pay" ((in 10 reviews)); "Staff in store were great" ((in 10 reviews)); "Fantastic colleagues" ((in 6 reviews)); "Free chocolate?" ((in 6 reviews))

What are the cons of working at Thorntons (UK) according to real employee reviews?

"Sometimes unrealistic goals and blame culture and head office constantly makes mistakes and managers have to keep following up ." ((in 11 reviews)); "christmas hours were long and hard" ((in 8 reviews)); "Responsibilities piled on with little training or support." ((in 6 reviews)); "HR always side with regional managers." ((in 3 reviews)); "5 hours on their own on Sunday's without breaks." ((in 3 reviews))

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Thorntons (UK)

Thorntons (UK) Reviews

3.9

73% would recommend to a friend

(194 total reviews)

Barry Bloomer

70% approve of CEO

38% positive business outlook

Thorntons (UK) has an employee rating of 3.9 out of 5 stars, based on 194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Thorntons (UK) employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

194 reviews

5.0

10 Mar 2026

Great company

Manager

Recommend

CEO approval

Business outlook

Pros

Flexible working arrangements for children

Cons

Seasonal times include long hours

3.0

27 Oct 2025

Great team

Sales assistant

Recommend

CEO approval

Business outlook

Pros

A great team to work with

Cons

Unfortunately the company made us redundant

1.0

8 Aug 2025

Disrespectful managers for colleagues

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Easy to get out of your experience and it’s a nice level one starter retail job

Cons

Very rude and disrespectful managemet

Viewing 1 - 3 of 194 Reviews

Jobs at Thorntons (UK)

Clean Team Member

West Chester, OH

USD 30K - USD 36K /yr

(Glassdoor Est.)

View job

General Manager (MSCO Applicant Only)

West Chester, OH

USD 36K - USD 48K /yr

USD 48K - USD 69K /yr

(Glassdoor Est.)

View job

Guest Service Representative

West Chester, OH

USD 30K - USD 37K /yr

USD 36K - USD 46K /yr

(Glassdoor Est.)

View job