Tim Hortons Reviews

Updated 13 Jun 2021

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3.5
57%
Recommend to a Friend
72%
Approve of CEO
Tim Hortons CEO Jose Cil
Jose Cil
601 Ratings
Pros
  • "Great way to meet people whilst working in a fast paced environment(in 280 reviews)

  • "Flexible Hours, Good food, Good coworkers(in 267 reviews)

  • Cons
  • "Hard work fast paced interesting(in 174 reviews)

  • "Quite demanding for a minimum-wage job(in 171 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      My very first job

      3 Jun 2013 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly culture, tight association b/w employee and mgmt, free donuts

      Cons

      not flexible, can get extremely overwhelming when there is a line with 20+ppl

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    2. 3.0
      Former Employee, more than 5 years

      Shift supervisor

      29 Apr 2021 - Shift Supervisor in Perth, Western Australia, Western Australia
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibly, good schedule, great team, free food, busy

      Cons

      Short staffed, lots of call ins, cliques, short breaks, lots of students

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    3. 4.0
      Current Employee

      A good job with steady pay

      24 Aug 2020 - Sales Assossiate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is a good job

      Cons

      You would have to work long hours

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    4. 1.0
      Current Employee

      Tim Hortons

      5 Oct 2015 - Tom Hortons - Store Front/Baker S in Corunna
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The employees I work with are great people and shifts go by fast because we are always busy

      Cons

      Some customers are very rude and there are many rules for a minimum wage job

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    5. 1.0
      Former Employee, less than 1 year

      Honestly, don’t do it

      10 Jun 2021 - Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You could have a laugh with colleagues and occasionally get free food, that’s as good as it gets

      Cons

      Everyone gets a 6 hour contract regardless if you’re hired as part time or full time, so some weeks you would do 6, the next you could do 40. Some staff even get made to do 60+. Rotas only get put out days before the week starts so there is not much time to plan your week if you have other commitments. You get spoken down to by management, and they don’t have any consideration for the staff and their wellbeing. The only focus is on how quick you can serve customers which leads to mistakes and so you deal with customer complaints constantly. There is a severe lack of training and is very contradictory, one person will tell you something completely different to what you originally got taught and you get left in the dark about any updates from HO. Lack of hygiene in the building. Expect to do 12 hour shifts without getting a break, having anything to eat, sitting down or going to the toilet. You will get called/messaged on your days off expected to drop all plans and go in for a shift. Everyone talks about each other (and customers) behind their back making it a very uncomfortable work environment with sexist, racist and homophobic comments made daily and customers would get made fun of for how they sound/ look. There are a million other reasons not to work there, it’s not worth it for minimum wage

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    6. 5.0
      Current Employee, less than 1 year

      Excellent part-time job

      13 Jun 2021 - Team Member in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very flexible and considerate of those with other responsibilities, e.g. childcare or education.

      Cons

      Rota only comes out one week in advance.

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    7. 5.0
      Former Employee, less than 1 year

      Meh

      13 Jun 2021 - Tom Hortons - Store Front/Baker in Cambridge, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s fast food. Managers make or break.

      Cons

      Sometimes catty behaviour from staff and mean customers

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    8. 4.0
      Current Employee, more than 3 years

      Good for entry-level

      13 Jun 2021 - Sandwich Maker in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Busy and dynamic and you can learn many things

      Cons

      Rude customers sometimes not many benefits

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    9. 1.0
      Current Employee

      Don't work here

      7 Jun 2021 - Team Member in Milton Keynes, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Shifts can be fun if you're friends with your colleagues. If you want a job that's mindless and simple, sure go for it.

      Cons

      There is progression into management, but not for anyone other than managers family members or friends. They expect you to work yourself to death for minimum wage, lead a team of colleagues for no extra pay, and do the jobs that the management should be doing for no recognition or extra pay. Do the work of 5 people and not get any help while management sit on a computer and look at videos. Oh yeah very understaffed, constantly hiring its a revolving door. Shifts can be from 8 hours to 12+ .

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    10. 1.0
      Former Employee

      Worst place to work

      12 Jun 2021 - Team Member (SETH Hospitality) in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can get a free coffee but bring your own mug otherwise you have to pay full price

      Cons

      There's a list of cons: Management doesn't care about the staff. all the time they will push you to increase sales no matter how much you're doing suggestive selling they will still complain, staff who's mostly Indian will talk about you at the back - they just like to gossip. They pretend that they are customer-focused and care about their employees but in reality management will make you cry every single day for a minimum wage.

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