Tim Hortons Reviews | Glassdoor.com.au

Tim Hortons Reviews

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Found 2511 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
62%
Approve of CEO
Tim Hortons CEO Daniel Schwartz
Daniel Schwartz
580 Ratings
Pros
Cons
  • "Less benefits after the minimum wage increase(in 114 reviews)

  • "Dealing with rude customers was difficult but built my customer service skills(in 75 reviews)

More Pros and Cons
  1. "My very first job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Tim Hortons

    Pros

    friendly culture, tight association b/w employee and mgmt, free donuts

    Cons

    not flexible, can get extremely overwhelming when there is a line with 20+ppl

  2. "Tim Hortons"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tom Hortons - Store Front/Baker S in Corunna
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tim Hortons

    Pros

    The employees I work with are great people and shifts go by fast because we are always busy

    Cons

    Some customers are very rude and there are many rules for a minimum wage job

    Advice to Management

    my managers are great & try very hard I have no advice for them

  3. "Depends on the management"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in Calgary, AB

    I have been working at Tim Hortons part-time for more than a year

    Pros

    Free drinks on breaks, if your co-workers are good you will have a blast.

    Cons

    Minimum wage is not enough, getting a pay raise in virtually impossible.

    Advice to Management

    If you pay minimum wage, expect minimum work.

  4. "front team member"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Tim Hortons part-time

    Pros

    quality, fast and good service

    Cons

    team members only get discount dring shift not at any time

  5. "great management"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ottawa, ON
    Recommends
    Negative Outlook

    I have been working at Tim Hortons part-time for more than 2 years

    Pros

    good communication skills and teach working with team

    Cons

    busy and get tired and sometimes to stressful

  6. "."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons part-time

    Pros

    Very busy environment, can be fixed.

    Cons

    it is the best place

  7. "Fun place to work!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Tim Hortons part-time

    Pros

    Tim Horton is a great place to work because it's the biggest and famous cafe in Canada. I had many great coworker to work together, great manager to follow.

    Cons

    I don't have anything for now.

  8. "Great experience"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Front/Cashier/Baker/Inventory in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time for more than 4 years

    Pros

    Easy job, free hot drinks and 50 percent on all other stuff in store, friendly management, get enough hours

    Cons

    It hurts me to see my new workmates being taken advantage of by rude customers because they’re new and still learning so I try my best to stand for them. If you’re physically strong, supervisor will over work you. Stressful at times cause it gets really busy some days and you stand for longer hours.

    Advice to Management

    Please creat a suggestion box where by employees will secretly write their thoughts , advises and even things going on behind the managers back which will create a healthy workplace.

  9. "10 years of Tim Hortons"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Service Team Member - Cashier in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time for more than 20 years

    Pros

    After 10 years of being employed (with a few breaks in between) by Tim Hortons, it is a job that feels like home to me. I have left for short periods of time, but always made it back, because I truly enjoy the fast paced environment, socializing with other team members and customers alike, and the physical challenges this job brings.

    Cons

    Not much room for advancement, low salary for the work required, and most of the time you need to go to multiple locations to locate an actual competent owner and management. I have seen it all in 10 years and multiple locations.

    Advice to Management

    Make employees feel more valued. Tell them they've done a good job if they did. Don't just talk to them every time they've done something wrong. Do performance reviews and increase their salary depending on their review, make sure to schedule enough employees on the floor in order for us to be able to serve the customer in the quickest way possible. (my current management does all these plus more!)

  10. "A nice and positive environment"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tim Hortons full-time

    Pros

    Free food and drinks, a positive work environment/atmosphere

    Cons

    A few junkies here and there

    Advice to Management

    No advice needed, thank you for the experience :)

Found 2511 reviews