Tim Hortons Reviews | Glassdoor.com.au

Tim Hortons Reviews

Updated 21 January 2019
2,403 reviews

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Tim Hortons CEO Daniel Schwartz
Daniel Schwartz
550 Ratings

Employee Reviews

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Pros
Cons
  • "Less benefits after the minimum wage increase" (in 112 reviews)

  • "Rude customers who just want their coffee" (in 75 reviews)

More Pros and Cons

  1. "My very first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    friendly culture, tight association b/w employee and mgmt, free donuts

    Cons

    not flexible, can get extremely overwhelming when there is a line with 20+ppl


  2. "Tim Hortons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tom Hortons - Store Front/Baker S in Corunna
    Current Employee - Tom Hortons - Store Front/Baker S in Corunna
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The employees I work with are great people and shifts go by fast because we are always busy

    Cons

    Some customers are very rude and there are many rules for a minimum wage job

    Advice to Management

    my managers are great & try very hard I have no advice for them

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tim Hortons full-time

    Pros

    Good team and very friendly

    Cons

    Management could be slightly better


  4. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons part-time

    Pros

    Flexible, fun, fast paced and exciting

    Cons

    Dealing with the public can be difficult


  5. "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons part-time

    Pros

    Flexible hours , good management , easy to learn work

    Cons

    Lot of work pressure , not enough room for establishment


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Food, Coffee, breaks, benefits

    Cons

    Long Hours, dealing with customers all day


  7. "Work review"

    StarStarStarStarStar
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Tim Hortons part-time (More than 3 years)

    Pros

    Availability
    Guest experience
    Fast pace

    Cons

    Management and team member miscommunication

    Advice to Management

    Provide extent understanding of different types of employee

  8. "Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Brampton, ON (Canada)
    Current Employee - Shift Supervisor in Brampton, ON (Canada)

    I have been working at Tim Hortons full-time (Less than a year)

    Pros

    - Fast paced learning environment that promotes accelerated learning
    - Multi tasking enabled duties with job rotation.
    - Working with other team members and cohesively providing quality products and service to the customers.
    -Opportunity to enhance verbal and behavioral skills by interacting diverse customers.
    - Develops complex thinking and problem- solving skills of the team members and the management team when a customer has some issue.

    Cons

    - Job rotation can be emphasized more seriously.
    - An individual team member's pace of learning can be respected to a greater degree.
    - Team members should be thoroughly trained to handle any customer related issue with minimum supervision.
    - A respectful learning environment should be emphasized which welcomes any questions intended to learn more about the tasks.
    - team members should be deployed in enough number to carry out the tasks at hand without much hassle.

    Advice to Management

    Be more patient towards the learning pace of an individual.


  9. "Good studd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England (UK)
    Former Employee - Software Engineer in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are generous and such

    Cons

    Hours are longer than expected

    Advice to Management

    Stay on track


  10. "Team member"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons part-time

    Pros

    Time flies as it is a fast pqced environment

    Cons

    As part timers, hours are few

    Advice to Management

    None