Toll Brothers Reviews

3.8

68% would recommend to a friend

(924 total reviews)
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Douglas C. Yearley, Jr

87% approve of CEO

60% positive business outlook

Toll Brothers has an employee rating of 3.8 out of 5 stars, based on 924 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toll Brothers employee rating is in line with the average (within 1 standard deviation) for employers within the Real estate industry (3.8 stars).

Reviews by job title

924 reviews
5.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

Transportation between states in Australia

Cons

Getting transportation partners overseas such as Europe

2.0
18 Apr 2020

Have An Exit Strategy

Recommend
CEO approval
Business outlook

Pros

Toll Bros has a good reputation - Just Ask them!

Cons

They make you fill out a weekly time card but you’re not allowed to submit your ACTUAL hours which often times is 40-50% more than the 40 hours per week that they limit you to (just try putting in your actual hours and they will reject it). Work/life balance is awful. Even the pressure to be onsite during Covid 19 outbreak has been constant which is totally irresponsible. You’ll be under a constant microscope now that they’ve implemented Salesforce. Boiler room style sales environment with little to no emphasis on the outcome or quality of customer experience after the sale. They also use the cheapest subcontractors which always results in problems. You will be trained to use gimmicks and vagaries to sell. Problems meeting deadlines from construction. Doesn’t finish homes properly because Division Pres is more focused on closings for fiscal “Year End” (October 31) and his personal bonus than anything else which leads to constant customer backlash. Quarterly project reviews are a mostly a waste of time as division heads already have all the answers (just ask them) and just pretend to take feedback into consideration. Pressure to promote the company in free time, and use your personal social media to promote the company at all times. Growth is limited and capped. Upper mgmt will mislead new recruits regarding functions and financial opportunities available. Upper mgmt does not react quickly to customer issues which often times makes the job unbearable. Reviews and awards advertised to the public are not accurate representation of actual outcomes for most customers. Be ready for lots of politics. Male dominated company which limits opportunity. Also the company has a HIGH annual turnover rate despite what they will publicly advertise. Lots of nepotism at the top positions in the Division despite policies against it. Not sure if HR is really there for the employee or just in place to meet some type of corporate compliance. Employees work in fear of losing their job.

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Toll Brothers Response
6y
Thank you for sharing your feedback with us. We pride ourselves on our employee experience and the products we create and we’re sorry to hear you don’t feel that way. We have taken the recommended measures to ensure employee and customer safety during this time. We would like to hear more about your concerns. Please reach out to Human Resources at hrdept@tollbrothers.com.
1.0
1 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Great place to learn that this is not a real career! Go back to the drawing board. You are temporary! They will promise the moon, but all you will end up with is a bad taste in your mouth!

Cons

You will never move up the ladder. You will never escape the multiple layers of micro-management. You are a number. Most people last only a few years in the sales department. Again this is not a career. This job is a joke and the people laughing at you are the upper management. Good luck.

Viewing 1 - 3 of 924 Reviews

Glassdoor has 981 Toll Brothers reviews submitted anonymously by Toll Brothers employees. Read employee reviews and ratings on Glassdoor to decide if Toll Brothers is right for you.