TopDog Law Reviews

demanding lightning fast and flawless execution of tasks without clear guidance - it feels impossible to do things on an immediate timeline perfectly without asking questions - you get in trouble if you aren't perfect but also if you ask questions - it constantly feels like a lose-lose situation.

Bonus structure/reporting metrics inaccurate, uneducated individuals in charge of call center without understanding of equipment provided/mandated versus optimal equipment required for less errors in dropped calls/inaccurate reporting dashboards. No follow through with cross functionality. Non transparent although promoted. Lack of growth and career development, although the mantra is to promote from within. A lot of smoke and mirrors, which I don’t put on my department/managers. That experience boiled down to letting go vital employees who implemented, persevered, and understood the importance of scaling. Once that was gone, others that were at the helm separated themselves from the WHOLE ecosystem. Those people were not in the right seat.,, A true leader communicates effectively with all cohesively. When you put people in charge that have a dictatorship mentality, versus a true leader that can actually do/understand the grunt work of at least 3/4 of the work force then most intelligent people will assume this is a path that I don’t or will be ran off. This may have changed since then, hope it has. If it has, for how long? Until someone that you said is valuable this year decides to give some insight about streamlining a process? Is that a leader? What is the philosophy? Stay silent? Have solutions? Is that viewed as negative or positive? Interesting.,,