TopSource reviews about "management"

Nothing as such to mention

Business has to be improved. Lot of transition is happening currently, hence uncertainity

Limited cafeteria/amenities (if working on-site)

Honestly, I haven’t come across any major cons so far. The experience has been very positive overall.

-rebrand with a huge list of services which the company cannot fulfill -rely on partners who are unreliable and expensive -micromanagement results in weekly calls to discuss deals. These calls include the CEO, CCO, COO and CFO… to comment on a sales cycle when they have no sales experience… to say these calls are unproductive would be an understatement -non existent onboarding. I had 8 client calls in my first 2 days with 0 training and nobody else on the call to support (no I am not joking) -mass redundancies across the service and support teams -toxic management -threats to dock commission payments if new (additional) processes are not followed -average around 20 new client calls a week, mostly unqualified leads from a BDR team who believe we can do everything that is stated on the website which is simply not the case

Service Quality & Client Retention -The primary issue is the declining service quality for existing clients, leading to a drop in client retention. -Instead of addressing inefficiencies in service delivery, the company appears to focus on cost-cutting measures, including laying off skilled employees. -To remain competitive, the company should prioritize quality hiring and structured training programs to improve overall service standards. HR Department Effectiveness -The HR team lacks awareness of employee-related benefits and resource management. -There is a noticeable gap in their ability to communicate effectively, particularly when handling layoffs. -Strengthening HR’s role in employee support and professional handling of workforce changes is crucial. Workplace Fairness & Team Dynamics -Concerns have been raised about potential favoritism within the Client Success team. -It is highly unusual and raises ethical concerns that a manager has a direct family member in the same team. -A transparent policy on team composition and internal hiring should be implemented to avoid conflicts of interest. Leadership & Team Management -Team leads lack the necessary skills to manage and support their teams effectively. -Monthly one-on-one meetings are perceived as procedural checkboxes rather than meaningful discussions with actionable guidance. -Leadership training programs should be introduced to equip team leads with essential coaching and mentorship skills.

Nothing as such ,all is well.

None as of now. Best so far

Limited transparency in decision-making: Some strategic changes may not be clearly communicated to employees. Hierarchy-heavy structure: Innovation or feedback from junior staff may not always reach leadership. Inconsistent cultural alignment across global offices: Values may vary depending on location or team. Work-life balance varies by department: Some teams may experience high workloads without adequate support.