Tresta Reviews

3.8

75% would recommend to a friend

(54 total reviews)

Jaclyn Gonzalez

Not enough data to show CEO approval

68% positive business outlook

Tresta has an employee rating of 3.8 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tresta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

54 reviews
2.0
5 May 2016
Recommend
CEO approval
Business outlook

Pros

Access to relatively low cost vision/dental/health plans for everyone. Free healthy snacks and fancy water if you're into that. Okay ability to schedule around classes/second jobs/child care, if you stay on top of the guy doing scheduling. Starting pay isn't awful.

Cons

This is the shadiest job I have ever had! As a new hire you answer phones for companies that send random letters to people asking to buy their houses, most of which are elderly. You also answer for people selling really questionable products (think supplements that don't work targeted to old people who don't know better). It isn't illegal but it is really amoral and it goes against the whole schpiel they give you about what a great, forward-thinking, ethical company and culture they are. Tresta doesn't require anything useful to be provided about the company so when people get rightfully angry that someone is trying to put one over on them or take advantage of them (and they are, let's just be real about it, nobody shoving a handwritten letter in your mailbox wanting to pay less than half market for your house is a nice guy), the live answer staff gets treated like garbage and the supervisors do not care.

1.0
22 Mar 2017
Recommend
CEO approval
Business outlook

Pros

OK Benefits Free gym membership for full time employees Pretty flexible schedule Occasional free food Easy to advance to different answering center positions

Cons

Forced to represent potentially fraudulent businesses and defend them. Administration seems to values company performance over employee mental and emotional health. Severely underpaid for the work you do. Administration is overly critical of answering center employees (LR's, LRII's, and CCR's) even when call volume is absurd. High turnover rate due to low pay and high stress.

2.0
15 May 2016
Recommend
CEO approval
Business outlook

Pros

Tresta is great for college students, super flexible and they offer pizza often and throw themed office lunch shindigs based on performance. Not raises, shindigs. You have the opportunity to be promoted twice and 'teams' you can join that offer some extra incentives. If they're hiring outside the answering center in something you're proficient in/have a degree, you may have found a career. If you're full time there are benefits and PTO. Also, since people quit often, you'll always meet new people! And the newer people that replace the new people! Many of us cannot put a name to the face so management has a handy database for that.

Cons

Wow. So many cons. So let's start 1. Two raises. One for $.50, the other $1.00. 2. Those raises apply to people that just started and that are going on years. 3. Average employee lasts about 3 months. 4. Taking calls for questionable and sometimes downright fraudulent businesses. 5. The training is inadequate and inaccurate, they haven't taken calls in awhile. Many times your coach (direct supervisor) will tell you differently. 6. Some of the calls are cause for moral concern. 7. Will emotionally wreck you. A man threatened to find me and put me in his garage. 8. Management doesn't address number 7. They want you to be personable on the phone, but treat you like a robot. 9. You better hold it. Your pee, your concerns, your questions. 10. Middle management runs deep. Expect to answer to up to 3 people. It's almost redundant. Seriously. This company micro manages so much that you can have a performance meeting, an attendance meeting and an email to do a 'quiz' to test your knowledge in the same week. All for $10/hr. *bonus: Be green for real. Not green washed. Do not tote being about a certain culture and still use harmful products and false recycling claims. Especially when you can afford to switch to alternatives. There are bins around that still get disposed with the trash. I don't care if you do it right, just call it what it is.

Viewing 1 - 3 of 54 Reviews

Glassdoor has 58 Tresta reviews submitted anonymously by Tresta employees. Read employee reviews and ratings on Glassdoor to decide if Tresta is right for you.