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      Trial Runners

      Engaged employer

      Trial Runners Reviews

      3.7

      73% would recommend to a friend

      (63 total reviews)
      avatar

      Jill Healy

      73% approve of CEO

      74% positive business outlook

      Trial Runners has an employee rating of 3.7 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trial Runners employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      63 reviews
      1.0
      14 Jan 2020

      This company continues to surprise, and not in a good way….

      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I met some genuinely lovely people while working at Trial Runners. Generally, the employees all work well together and want to achieve great things for the company and their clients. It is to these people I give the star in my one-star rating to. The company itself gets zero stars. Take your dog to work day!

      Cons

      Lack of processes/structure: There are poor or sometimes no internal processes to guide employees. Staff turnover: The staff turnover rate is so appalling; every time a new process gets worked out, the employee is fired due to the company wanting a “new direction”, or quits, and we are back to square one. During my last few months at the company, I stopped bothering reaching out to new employees or learning their names, and I knew they’d probably be gone soon. As a usually positive and friendly person, it bothered me that this company turned me into an indifferent one. Micro-management: Let us do our jobs! Realize that yours is not the only way; you might learn something yourself. Mentorship: non-existent. If you want your employees to excel AND stay, invest in them. Look at the employees you have in front of you – many of them have so much potential but feel they have to leave to receive career development and mentorship. Training: on-boarding training is poor at best; completely lacking at worst. A favored hobby is not training staff then blaming them when they do not follow the processes someone has imagined in their head but not bothered to document or train the employees on. It’s a real gas.

      avatar
      Trial Runners Response
      3y
      1,0 Stars the company continues to surprise but not in a good way. There is a lot of feedback here, wow so you think if people were to talk to someone of power about their issues there would be legal recourse from the management team? The only way that would happen is if the people were unlawful, I don't think we ever had employees have unlawful exchanges in my experience. Difficult discussions but this idea of legal recourse is certainly not real. Again you can't have genuinely lovely people everywhere except at the top. The entire organization like a family is responsible for the dysfunction. I know as the CEO I know my part of growth and this is valuable feedback for me. But I never pretended I had 200 employees, I have 30 years of clinical research experience we have 3 global entities and in order to serve global contracts we maintain a large database of contractors it takes a lot of time and effort to do that and because this team is on the ready, we don't bother introducing US operational team members to every contact that we maintain and neither does Pfizer, or any large CRO. I think you asking to stop pretending it demonstrates how much trust was lost between you and the company except for your friends. That is really too bad and when you started to shut down and wouldnt bother getting to know people it contributed to a negative vibe for new people. My feedback is that if you would have stayed around you would have been in store for some more rough storms, change in a culture is never easy but 2023 you would have seen what a turnaround looks like and I think quitting when times are tough is not a wrong decision. But everyone loves a rainbow after a rainstorm, and I am sorry you didnt stay long enough to get yours from TR and hope you got it at your next gig.
      1.0
      14 Feb 2019

      I Would NOT Recommend This Company to Anyone.

      Clinical operations associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Updated technology for remote work use. Kind and hardworking employees.

      Cons

      CEO is mistrusting of employees and is solely focused on ways to generate income despite the negative repercussions her decisions have on the staff. The CEO also promises clients project deliverables that cannot realistically be met with the actual staff and resources available. COO is emotionally unstable, unprofessional and routinely openly screams and swears at employees. Leadership is mistrusting of employees and routinely speaks negatively about the performance of both current and former staff (the majority of the staff are working to the best of their ability but just have too many projects). There is no work/life balance (this is due to the high employee turnover rate/lack of staff). There is no systematic training programs in place and you receive spotty, partial and rushed training at best.

      avatar
      Trial Runners Response
      3y
      1.0 stars I would not recommend this company to anyone. Curious that there are kind and hard working employees but then there are 2 people the CEO and COO who ruin everything. I love being a CEO, but I only have direct contact with 3-5 employees as direct reports. I wish I could say that I was all powerful and creating this level of havoc, but its simply not true because if I was I would be a tornado or force of nature that no one could stop. Often times I think when CEOs for example are blamed its because its easy to be their fault. At the end of the day the buck stops there. Thats true for me, I hold myself at the highest level of accountablity. But I shouldn't hold myself to a level of accountability above everyone's standards for themselves. A team in 2023 at TR and why I love it so much, is that I get to be a part of it, a human with mistakes and great ideas and I am treated like everyone else. I love that, its a relief to be an environment where we all feel included. I hope you feel included where you are and you know that you are special.
      1.0
      9 Aug 2019

      Listen to the 1 star reviews

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote Work is the only thing I can think of..

      Cons

      Where do I start.. I don't usually put a lot of thought into Glass Door reviews and I've never felt the need to write one, but please pay attention to the 1* reviews to save yourself from the terrible experience so many others have had. Trial Runners doesn't care about the Quality of their work, just perception. I hope they make significant changes. From my experience they make everything appear wonderful for both employees and new clients/sponsors and as the relationship progresses you come to understand that not all that glitters is gold. So many promises are made only to never be delivered. Don't come into this company thinking you can make positive change. Executive leadership is stuck in their ways and can become incredibly hostile - yelling and cussing at employees. I have never been part of such a chaotic and unprofessional organization. Do yourself a favor and stay far away. The ship is already sinking, let it go down. If you are reading this and you already work at TR, get out.. before the place is gone. Only the executive team deserves to be stuck in this mess of their own creation. As another review stated, the honeymoon phase is over fast and you'll realize the terrible mistake you made in coming here very soon.

      avatar
      Trial Runners Response
      3y
      Listen to the 1 star reviews. Thank you for the good advice, I do treasure all feedback and especially when someone takes extra time to put into this review when they normally don't like you mentioned. I appreciate that. I think where things spin a little out of control on your review is the announcement of a future that is going down like a ship. It never did. I realize that when things are dismal there is comfort to jump ship knowing its going done and I don't blame you for doing that. But as you ran for the hills for something else, those that remained and carried on grew where they were planted including me. Life isn't fair, but there was a lot more going on then one executive an ruin. I am sorry but everyone has choices on how to behave, despite numerous 1 star ratings I have received on behalf of the company I started and as me as the CEO, I don't feel like you or anyone else is ruining anything. Thats my choice; so there is one difficult person you worked with, there will always be one difficult person you work with haha. My understanding of humanity has grown since this post, towards myself, towards my team, towards my client, towards sites and towards patients. There is power in coming together when times are tough not falling a part and abandoning those that need support most because they are imperfect. I didn't really learn this valuable lesson from posts like this or actually professional experiences I learned it from being a foster parent. Don't judge the person by the struggle because we all have them. I hope you have had rewarding experiences since this post that have painted your life as brilliantly as mine, we would love to have you come back. 2023 is an incredible TR year - we are in our hey day!
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      Glassdoor has 66 Trial Runners reviews submitted anonymously by Trial Runners employees. Read employee reviews and ratings on Glassdoor to decide if Trial Runners is right for you.