Truno Reviews

3.0

33% would recommend to a friend

(110 total reviews)
avatar

Brad Ralston

43% approve of CEO

34% positive business outlook

Truno has an employee rating of 3.0 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Truno employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

110 reviews
3.0
15 June 2017
Recommend
CEO approval
Business outlook

Pros

Some of the people are absolutely awesome The work is not physically demanding 99% of the time Not tied down in an office

Cons

Some of the people can't tell their [backside] from a hole in the ground Always on the road driving Getting screwed out of stuff (parties, lunches, etc) because you are not part of an office Some really, REALLY inane people in "leadership" positions Forget about having a life outside of work as you have to "be available" 24/7... and not get paid for it Covering other territories in addition to your own for weeks and never so much as a thank you Constant changing of decisions/directions from 'on high' with no explanation or warning Being lied to by upper management on a regular basis Being sent to perform installs without any training for it, and then not getting the installer's bonus because you are not an installer Being put into impossible positions by upper management and being told to "make it happen" Being ordered to make after-hours calls when you in the process of leaving to go on vacation just because the boss's boss wants to swing his [dangly bit] No raises for three years but the company is hiring new people for your same position at a higher hourly wage Having to go and do someone else's job because they can't be bothered to put forth the same amount of effort as you How many more do you want, I could go on for hours...

2.0
10 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Challenging, fast-paced work, good peers to work with, very little supervisor micro-managing, overtime available for those who wanted it. Pretty good starting pay for the market. Decent opportunities to train on new technology.

Cons

Flawed culture where the customer is always right - even if they were blatantly wrong. Sales reps were prone to making promises beyond the scope of what should've been allowed - and the Support Engineers and Field Service Techs then had to provide the service level that the salesperson erroneously promised. There seemed to be little or no adverse consequences for the salesperson. Most of the time, as a Support staffer, you felt like you were wrong even if you solved an issue correctly and in a timely manner. Everyone from the Support Supervisors on down were over-worked. Good Support Engineers were passed over for new jobs because they were too valuable to lose from Support. Raises were very slow to be handed out. Benefits were mediocre - mainly because of the health insurance. The more the employees had to pay out of pocket, the worse the coverage. There was basically no outside recruiting to fill open staff positions.

Viewing 1 - 3 of 110 Reviews

Glassdoor has 113 Truno reviews submitted anonymously by Truno employees. Read employee reviews and ratings on Glassdoor to decide if Truno is right for you.