UK Flooring Direct Reviews

Thank you for taking the time to feedback on your experience working with UK Flooring Direct. We do encourage hybrid working which gives our employees flexibility to work both from home and from the offices. We have had feedback from our employees on how they feel hybrid working encourages a positive work / life balance and promotes a culture of trust. As a growing business, we need to ensure we are adapting to external changes within the market, which can mean decisions being made and reprioritisation of inhouse projects. Throughout COVID-19, the situation in Eastern Europe and the cost of living impact, it has meant at times we have needed to change our direction of focus in order to do what is best for the business, our employees and our customers. We understand that change can sometimes be perceived as a negative, however any changes made are considered thoroughly and only made when in the best interest of our employees to future proof the business. in these chalmenigng times. We regularly get great feedback from our employees on how we have talented people working at UK Flooring Direct with unique skills, who are experts in their field and real team players. Through our partnership with North Warwickshire and South Leicestershire College and local universities, we support our family members through their development and offer a range of training, qualifications, apprenticeships alongside performance reviews and goal setting process to aid development and provide clear direction. We appreciate you taking the time to leave a review and would like to thank you for all of the work you have contributed to during your time with UK Flooring Direct. We always consider the feedback we receive, in the hope of continuing to make UK Flooring Direct the best place to work.

We are sorry to read that you didn't enjoy your experience whilst working here at UK Flooring Direct. We pride ourselves on creating and maintaining a really positive working environment and always find ways to involve everyone. We think this shows our commitment to our people and for example we recently reviewed our Company Values and gave everyone the chance to take part, with over 2/3 of our people contributing. Our Values are Family (all our workforce), being Professional, being Driven and being Customer focused. We are also confident that your views aren't shared by the vast majority of our people, as shown by the recent People Insights survey that we ran in May and which showed a well engaged and positively-intentioned workforce. Our CEO has made it very clear that he wants to foster an environment where everyone has a smile on their face because they are respected and work on behalf of UKFD's customers because they believe in the products and our mission. We've been investing in our people significantly this year and have a plan to get even better are what we are doing, by investing in online training capability later this year, spending more time with understanding what UKFD employees value and getting them more involved in understanding the business and in decision making in their own work areas. It's an ongoing process and will continue to grow and develop as time goes by. We also invest in designing and providing training to our team in the Contact Centre, with a dedicated trainer there, which we're sure you must be aware of, and take our responsibilities super seriously in all areas and especially data privacy. And because we are a family business, with its own "Family" of employees, we always take time out to understand people's needs and have a track record of providing time away for anyone who is ill, or recovering, or having to care for relatives, so at the risk of contradicting you, we're sorry, but we don't recognise your comments specifically about those matters. We take everyone's comments seriously, we always listen and we always want to learn and improve, which is why we are always working to foster a working environment where anyone can share their thoughts and feelings. So, as you can tell, we do feel strongly that some of your views, whilst personally felt by you, are based on major inaccuracies and we would welcome the opportunity to discuss that with you, so that despite your disappointment, you might feel more positively about us? If you'd like to do that, please contact HR on the email below. hr@ukflooringdirect.co.uk