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      UNRVLD

      Engaged employer

      UNRVLD Reviews

      4.2

      87% would recommend to a friend

      (46 total reviews)

      Dan Berry

      89% approve of CEO

      84% positive business outlook

      UNRVLD has an employee rating of 4.2 out of 5 stars, based on 46 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UNRVLD employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      46 reviews
      2.0
      29 Nov 2018

      Could be better

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Most of the people Most of the team are great. Happy to have worked with them. - A small amount of the projects Mostly legacy, but the new projects are incredibly exciting. - Exciting transition, new teams, etc. New design team, new inspiration, great bunch! - Staff outings The staff away days are fun,. - Staff equipment Equipment available when required or requested. - Location Central Cardiff/Manchester, short walk from the train station. No fuss. Easy for commuting.

      Cons

      - Salary For a competitive company, and all its claims of being a Platinum Sitecore agency, the salary is a joke. No salary review (definitely none during my time of employment there). - Staff benefits Fish out for these, they are there but tedious to get. - Process heavy Everything has a process. It creates a dull working environment. Even how to speak to people and requesting for things that are beneficial to the development of the company and its staff(i.e training) has a process. - Senior management team (minus a couple.) Excellent staff team lead by unqualified "leaders". Management style is poor, and once a staff member is deemed a 'bad egg' (i.e. not a 'lad', not into football, or is not extroverted or by personal opinions of other senior management staff), then there is no chance for progression, improvements, or contribution. In some cases, is frowned upon and does not fall under the controlled parameters of how a 'kagoolie' should behave. When this happens, the senior management team takes almost anything personally or out of context to make it personal - beware of what you say, even outside of the working environment, even if it has absolutely nothing to do with work. A lot of sugar-coating with words, barely any action taken. Slow to react at the important parts of running a business, but quick to react to petty things that could potentially create an undesirable working environment. - Favouritism Some staff are no doubt favourites of the senior management team, thus will receive more leniency and benefits - this is not how a company should run. - Culture Unfortunately, there is no culture at the company. There is however a culture outside of the company created by groups of staff. If this does not fall under the control of the senior management team, it becomes a nuisance to the business. - Very school-like/call center-like/ controlled Specific (very specific) dress-code. Certain attire are not allowed to portray a more professional environment (which is fine) - however, communicating that across to staff seems very school-like. No headphones allowed - this is uncanny for a software house. - Training Requesting training has a process. There is no training budget, and staff may be required to wait for a long period of time. Some staff require huge skill-ups to be able to perform their role, and delayed training only causes stress on the job. This may have changed and hopefully has. - Working hours / Flexibility There are some options of starting early and finishing early. Though this is limited.

      avatar
      UNRVLD Response
      7y
      Thank you for taking the time to post a review even though you weren’t with us that long. All feedback is appreciated and considered carefully. Its constantly mentioned by current and ex-employees that the team are a great bunch to work with and we’re glad you felt the same. We also agree that the increased investment in building up our design capability is an exciting development in our journey as a company There are a number of points raised in the cons which we felt it important to comment on - Salary – we certainly are a platinum Sitecore agency but are honest in the fact we are not the size of a large global agency (with their resources). We do everything we can to make sure we are competitive and regularly benchmark the market using our in-house talent team. We think we do provide an attractive package and this does bear out in terms of our ability to attract and retain people. To also confirm, we do perform annual salary reviews and have consistently done over the last 20 years. Perhaps this didn’t happen during your tenure because it was less than a year? - Process – we run enough process to make sure we deliver a quality output. It’s important to ensure everyone is on the same page especially when scaling out quickly with our rapid growth. We agree if it was too heavy it wouldn’t work but we are a very successful agency and believe we have the balance right but we have a regular forum that feeds in improvements. - Leadership – All of our senior team joined Kagool following previous agency experience at a senior or board level. This has translated into leadership that is based on a foundation of expertise and knowledge. We also believe we are a meritocracy (no favouritism) as an example all internal positions (that might involve a promotion) are advertised with a process with members from other departments. 1-2-1s encourage a 2-way discussion on performance (usually monthly). - Culture / Environment – we firmly believe in empowering people and ensuring people have the tools to do their role. We do have some guiding principles, for example, the fact we prefer not to have headphones to encourage people to communicate and collaborate does make us different. Different good. Our culture is one around teamwork, responsibility, being smart and getting things done. We’re proud this has been independently recognised with IIP gold and Best companies accreditation. - Training – there is an annual training plan and budget. We recently made some improvements and now its done bottom up and top down. Everyone in the team has either received or scheduled for some training before the end of our financial year. Thanks again for the feedback. We will definitely consider it carefully to make sure we make Kagool even better!
      3.0
      6 Mar 2019

      A great place for junior devs

      Developer
      Recommend
      CEO approval
      Business outlook

      Pros

      A solid development team who really know their subject, which makes it great for junior devs who want to improve. The seniors were always happy to spend time with me to help work though problems. The work was challenging and there was a good variety of customers. Every dev is allocated training, but you might have to wait a little while for it On the whole there was a friendly atmosphere. people were friendly and got on with each other. Always lots of discussion going on in the office. Central location. Right next to the park and lots of places to go for lunch They make a big thing about trying to improve the business for staff,and there were lots of opportunities to give feedback The office is pretty nice and modern. The company seems to be doing well. There was always lots of work on

      Cons

      Chatotic approach to running projects. They follow a confusing half-scrum-half-waterfall process Manipulative project managers who would pressure you to reduce your estimates and then pin the blame it on the devs when the project overran. The atmosphere during projects was sometimes toxic and would bleed in to your homelife No career progression options for devs (a main reason I left). They have team leads and architects, but as far as I could tell these are just vanity titles to stop seniors leaving. If you're a junior then learn your trade and move on. They just do Sitecore, so if you like to dabble in lots of things, then it's probably not your for you Some of the rules like the dress code are outdated

      avatar
      UNRVLD Response
      6y
      Thank you for taking the time to give us your feedback. It’s good to see that you felt supported by our developers as part of your time here and that you liked the atmosphere, people and location of the office. I’m really sorry that your experience during the project process wasn’t the best. We’ve made a lot of changes in terms of process for projects and spent a lot of time working with project teams to get this right moving forward. We’ve also worked hard on making improvements in the work environment too, which includes dress code and headphones. We’ve listened to the feedback given by the team and implemented changes to benefit everyone. As a small company offering opportunities for senior roles and management level can often be difficult. However, each member of the team as part of their 121 process is given a development plan, which allows for discussion and suggestion for training. This will then feed into the annual training set by the team. Thanks again for writing a review for us.
      2.0
      16 Dec 2018

      Great if your part of the gang

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Town centre location so when you do need to get away from it then there is plenty around you. - Wide variety of projects - the guys that are on the coal face are the real hero’s of this place. - offices are fun with a typical agency styling

      Cons

      - Management. Hide behind the workers and blame them for their own mistakes - if your not in the “gang” then life can be pretty hard going and unpleasant - don’t follow through with promises - make sure they follow through with the promises they made in your contract. It’s usually made up, hollow promises to try and disguise the below market salary they offer. - expect to be in the office by 9am the morning after an all night deployment. There is no leeway, no remuneration and no appreciation - management have the “it’s your job” attitude even when you go over and above your job role. - HR do not follow up on complaints so wasted time! - travelling time is not classed as work time so even when you are travelling out of hours, there is no compensation for this! - the swapping and changing of projects is never productive. Does not help the moral of staff and produces a sub par project - don’t burn yourself out trying to please management. They don’t believe that’s “a thing”! - the company politics are the worst I have seen in any office I have been in!

      avatar
      UNRVLD Response
      7y
      Thank you for taking the time to give us your feedback. I am really sorry that your experience at Kagool didn’t match our intention of being the best place you’ve worked. It’s great that you feel that the people are the heroes of Kagool, we pride ourselves on finding the best people to join the team and we have some of the best people working at Kagool. We are taking your feedback and where applicable addressing all the places we missed in delivering a great experience for you.... Thanks also for your advice. We’ve made quite a few changes recently which have helped solve the concerns around project and context shifting by introducing project teams. This has meant that our teams have specific projects that they’re allocated to work on. There will sometimes be cases whereby staff have been asked or made the decision to, put in extra hours in order to see a project or deliverable over the line. This is always greatly appreciated. We try to be as accommodating as possible when offering time back in lieu for any extra time put in, that we feel is over and above what is reasonably expected. And if any complaints are raised they’re taken very seriously and we act accordingly once a thorough investigation has been carried out. We apologise if you felt your complaint was not addressed. Thanks again for your feedback and we will be sure to consider as part of our on-going efforts to make Kagool a great place to work.
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      Glassdoor has 51 UNRVLD reviews submitted anonymously by UNRVLD employees. Read employee reviews and ratings on Glassdoor to decide if UNRVLD is right for you.