Ultimate Edge Communications Reviews

Updated 7 May 2020

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1.8
18%
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  1. "A great place to grow and develop"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Optimization Specialist in Sydney
    Recommends
    Positive Outlook

    I have been working at Ultimate Edge Communications full-time for more than a year

    Pros

    I’ve been at UEC for more than 2 years, on my corporate anniversary I got the day off AND a $500 bonus and then just a few weeks later on my birthday, I also got the day off. This is part of the new culture that’s finally in place to reward employee loyalty and commitment to the company and its clients. If you want to develop your career, UEC is the place for you. As a self-organising team structure, we all work across the 4 dimensions of our value proposition which everyone tells me is rare in agencies that like to pigeon-hole people into task-driven roles. I am not the only one who has earned multiple bonuses and promotions. They come quickly to those who create results for clients as the company grows and seeks leaders to take charge and get things done. Oh yeah, flextime is great – I would never want to go back to a 9-to-5 environment.

    Cons

    • There is no place to hide. Everyone has to pitch in and get jobs out the door. Some people definitely don’t like that since they are used to just showing up and being paid to be there. • With no place to hide, non-performers don’t stay very long which means there has been a lot of turnover, but the trade-off is that we now have the best team ever.

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  2. Helpful (12)

    "Most horrible experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications

    Pros

    Close to transport and food

    Cons

    Horrible management and work-life balance. You're expected to give up your personal life by working 50-60 hours a week and keep up with unrealistic expectations they set with the clients. Management is manipulative and has no integrity, operating under unethical practices.

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  3. Helpful (13)

    "Stay Away"

    1.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications full-time for less than a year

    Pros

    Colleagues were great. Smart, skilled and full of ideas. We leaned on each other for professional and personal support because we knew that we would not get it from senior management.

    Cons

    Where do I even begin.. - Extreme micromanagement is an understatement. Staff are treated like children by having to record every single minute of their day as part of the so-called “flex time” model. If you don’t fulfill your required 8hrs a day, you will be questioned about it even if you are off by just a few minutes. Owner says the last she wants is to micro manage people, yet the time tracking system does exactly that. - Time tracking system is a bogus rewards-based system. It doesn’t award the employees because they end up “owing” the company working hours if you don’t fulfill the required number of working hours for client work. If you spend time on any agency improvement initiatives, this time spent does not count towards your working hours. You’re effectively working for free. Say goodbye to your work-life balance. - The quality of client work produced is abysmal. It lacks innovation and proper thought because of the time constraint put against them. Yet they charge clients a fortune for sub-par quality work that you can get a freelancer to do for a fraction of the cost and they claim to be the best in the industry. - The culture is seriously lacking. Camaraderie and office banter is discouraged. One time, senior management told us we couldn’t hum to the music in the office because someone complained that it was too distracting. None of the employees complained. This was just senior management using manipulative tactics to drain any sense of culture within the company. - They don’t support the development of staff and you will learn nothing but bad practices. Senior management’s idea of “professional development” is to use psychological tactics and illogical practices. They don’t invest time or money towards courses that would provide practical and real-world benefit in order for you to excel in your role. These all come out of your own pocket, yet they expect to benefit from it. - The staff turnover is unlike anything I’ve ever experienced. In the 2.5 months I was there, I’ve seen 6 people come and go and a further 30 or so people in an 12-18 month period prior to that. This speaks volumes about senior management, rather than the employees themselves. They ask for feedback from employees, but they don’t listen and worse, they shift the blame on the employees. It is never their fault. The main reason for the terrible working environment is senior management and how they operate their business. The owner employs a business strategist, who markets himself as an “Exponential Business Strategist”. None of his “strategies” have worked from both an employee retention and client new business leads perspective. Instead, he’s done more harm than good. If you want your business to fail, call on the “World’s No.1 Exponential Business Strategist”. The owner constantly says the buck stops with her and she makes the final decision, but it’s actually the business strategist who makes the decisions. The owner is merely a puppet, and the business strategist is the puppet master. I’ve seen the CEO be belittled and patronised in front of staff countless times on trivial matters like her grammar. It’s neither inspiring or motivating for any staff to see their leader be patronized, and worse that she lets it happen time and time again. He constantly belittles staff with manipulative tactics and he’s too conceited to even realise how transparent and predictable he is. Unfortunately, he also applies the same manipulation towards the owner and she is too weak to stand up to him. The moment you question senior management’s operations and models, your days are numbered. They know, just as much as the employees know, that their model is neither profitable or logical, but they expect you to believe that the system works despite not explaining it. They don’t like it when you start pulling the thread and their model begins to unravel. I can go on and on because there are so many reasons why this place is horrible. If you are looking for a new role, don’t even consider UEC no matter how well they sell themselves to you because you will regret the time and energy you spent on this place. You can’t get that time back.

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  4. Helpful (13)

    "Steer well clear of this sinking ship."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications full-time

    Pros

    - Nice office location - Snacks and other benefits are provided, like most agencies.

    Cons

    - Terrible management. Fear and manipulative tactics are used in order to gain a perceived control and a more productive environment. The result is in fact the opposite. - Enormous turnover. In a agency of roughly 10, turnover would be more than 30 people in less than 12 months. Imagine trying to on-board that many people while still trying to do your role. - A 'billable hour' system that puts the EMPLOYEE in debt to the agency if the agency is unable to get enough client work through the door. - An agency that is unwilling and/or unable to change, even when it is clear they are in a self-harming cycle of destruction.

  5. Helpful (7)

    ""Worst" is a compliment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications full-time for less than a year

    Pros

    The Owner is actually lovely...

    Cons

    The dark side comes in form the business partner...

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  6. Helpful (9)

    "The most toxic working environments I've worked in."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications full-time for less than a year

    Pros

    - Peers and colleagues were great people. I really enjoyed working with and getting to know them. - The office location is close to transport and food services.

    Cons

    - Extreme micromanagement - Lot's of lies and false promises about benefits and career development. - There's no follow-through by senior management. - Lot's of emotional manipulation of staff. - There's no ownership of the business operations from senior management. - No autonomy. - There is a constant changing of the goalpost. Staff don't know what to expect. - Use of a pernicious system to ensure that the staff always owe the company hours. - The founder's presence is nowhere to be found in the company, it's been supplanted by megalomaniacal 'Exponential Growth Strategist' who's clearly a parasitical attachment, and who remains there for his own secret agenda. I've seen this man belittle and patronise the CEO in front of the staff. The saying holds true: People don't leave companies, they leave managers. In under 6-months, I've seen 14 colleagues exit the company. The average number of staff at UEC is about 10 people. This means the employee churn rate is 140%. Even industries with very high employee turnover sit at rates below 20%. At 140%, UEC is over 7x that amount in employee churn. Why? Because management is broken. The Founder/ CEO is absent in body and mind. She sits idly by, watching her company as it's being stomped into the ground. Most of the staff feel sorry for her, but then we realise her willful ignorance makes her complicit in her company's demise. As for the Exponential Growth Strategist; beware of a wolf in sheep's clothing. He is temperamental, power-hungry and manipulative. Everything he does is to maintain control over the staff, and especially over the founder. He makes the lives of staff very difficult. He is very smart and cunning, like a viper. There are psychological games he will play with staff, and he's too conceited to realise we know what he's doing. His aim is to have as much power and control as he can. Yes, this may sound incredibly fantastically sinister, but unfortunately, it is the case. Senior leadership have zero integrity, which was made evident by the continual shifting of rules and expectations. There is no culture at UEC. There were pitiful attempts to contrive one by senior management, but it was more a slap in the face than a genuine push for camaraderie. All that being said, my colleagues were amazing. If nothing else, they made my experience of working at UEC more than tolerable.

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  7. Helpful (8)

    "STAY AWAY! The worst company I've ever worked for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications full-time for less than a year

    Pros

    You may get to share the horrible experience with some nice people.

    Cons

    I can't do it justice like these other reviews do, just reinforce how horrible this place is, don't be sold by them, they're salespeople.

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  8. Helpful (5)

    "An unpleasant experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Ultimate Edge Communications

    Pros

    -5 minute walk to Martin Place station

    Cons

    -40 hour work weeks, and having to track every minute toward a client. In my experience this actually ends up being 50+ hours a week as tasks are more often than not underquoted. -Lack of visibility as to who is in charge -Lack of culture, everything revolves around money to the detriment of staff. -Lack of SLAs with clients leads to unrealistic expectations and deadlines, which once again results in overworked and stressed staff. -Bonus structure constantly changes, so is quite unachievable. -Lack of proper job training with new staff tossed straight into the deep end. There are compulsory “lunch and learns” that don’t help with the actual jobs at hand. Staff are also pressured into going to “optional” all day (8am-5pm) seminars. These hours are not deducted from the 40 hours/week you have to track, which leads to people having to work back late or on weekends to make up for these hours. -Overworked staff, each person is forced to wear multiple hats. -Excessive admin -Very high turnover, experienced new employees tend to leave within their first 2 months so there is no stable team. They put this off as “non-performers, but is untrue as the more experienced the hire the quicker they tend to leave.

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  9. Helpful (11)

    "Toxic work environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Sydney
    Doesn't Recommend
    Negative Outlook

    I worked at Ultimate Edge Communications full-time for less than a year

    Pros

    The office is close to the station.

    Cons

    The business coach who claims to be the ultimate strategist has outdated management style, bullying practices, no respect for employees ; if this is your first media agency experience, you will learn bad practices, if you already have experience you will be disappointed to see how bad their practices are and if you are more experienced and versatile than your superiors, they will belittle you in every way they possibly can.Their focus is on sales not their employees. The place is a joke.

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  10. Helpful (14)

    "WORST COMPANY EVER TO WORK FOR!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Sydney
    Doesn't Recommend
    Negative Outlook

    I have been working at Ultimate Edge Communications full-time for less than a year

    Pros

    My fellow colleague and the location of the office is the only thing going for the company.

    Cons

    Working for a narcissistic person, it's like working in a cult! It has to be his way or else. Extremely high staff turnaround. No flexibility, no acknowledgement, need to work like 60 hours per week and no office culture.

Found 16 reviews