Pros
Flexibility is this employees only positive!!
Cons
HR will severally over exaggerated commission potential during hiring process. The company has strategically hindered any possibility of making a commission by re-calibrating payout rates, corruptly use QA to disqualify you for a commission check. They preach a collection strategy of setting up post dated payment plans to ensure hitting your goal. But they have boldly implemented a policy in which they will take your accounts with negotiated payment plans if they extend beyond a certain term. This is a key strategy they have used that has stifled the entire staff from hitting their required goals & making commissions. They have a collection policy that encourages collectors to steal accounts from each other in order to get paid. As a Collector Manager UCB will also sabotage your ability of making a commission by with corrupt QA rules, bogging you down with ridiculous redundant metric reports & account reviews all while being understaffed. Management also has no empathy for any family emergency, pregnancy, or dire health issue that will require taking a day off. I along with at least 13 others have chosen to step down from being a manager because the corruption & abuse by upper management along with being severely underpaid is unbearable. They recently lied to employees about job security during a job site location change & did a massive unexpected firing with more layoffs to come. When upper management was confronted by their commission hindering policy's by every top collector on a floor meeting her "Christy" only response was "We will check into it". The following day some of the outspoken top collectors were passively threatened about their job security by the owner making a rare appearance walking the floor. Management has also reneged on their promise that specific portfolios of ours would not be worked by other offices which has further hindered the ability to get paid a commission. The company has received very large concessions from the state of Indiana to open a collection a competing collection facility as well as additional monies allocated to train & hire staff. This Indiana office has increasingly been taking on more of our workload & they have forced us to work their portfolio which we are not allowed to get paid for. Bottom line is within the last 2 years UCB management has implemented policies to have us negotiated & collect massive amounts of money and not pay their collectors on it. With the financial incentives they have publicly been awarded by the state of Indiana. In my opinion their will soon be no reason to employ a south Florida location that has already been downsized. One last thing I have confirmed with over 11 former employees. UCB will fire you in a maliciously calculating way and deny your unemployment.
