United Ground Express Reviews

Horrible upper management, horrible training. I sat in a class room for 6 weeks straight, 40 hours a week, watching power points and being told how great the company is and how much support we will get from our general managers and how hands on the upper management is and how much better the company will be in comparison to other airlines....blah blah blah....how important safety is and that safety is always the number one priority (WHICH IT SHOULD BE) but then get into the job and have general managers who are so stressed out because they get no support from upper management, then our lead agents are stressed because management throws a bunch onto them and it just continues all the way down. AND THEN I get injured at work because were rushing to "get planes out on time", and i throw out my back, get taken to the emergency care clinic, get prescriptions, give all of the information to my general manager to send in to get taken care of. And then continue to get bills for months, even after calling and complaining that I'm still being billed even thought it should be covered by workman's comp. and then the bill gets sent to collections after I left the job and I can't get a hold of anyone to get it taken care of. Seriously. I do NOT recommend this job. Schedules are horrible. We work every holiday, and you can't leave until your flights are gone which could be hours (literally one day I worked a 13 hour shift when I was scheduled for 6) depending on bad weather or a million other things that could go wrong. I DO NOT RECOMMEND THIS JOB TO ANYONE WHO DOESN'T HAVE THE ASPIRATION OF MOVING HIGHER UP IN THE AVIATION INDUSTRY. And even if you do have those aspirations....don't work for this company. Go to Southwest or even Delta. Or even just mainline United.

-They will not accommodate your religious services or fasting. It's not in the contract. -United Airlines largely treats UGE like a second-class citizens. They'll frequently remind you that you're not a "real employee" and cut in front of you for flights. -The management (including me) are cast-offs from United Airlines. Couldn't make it there? Head over to UGE! Who suffers? The front-line employee. -If you're in management, this is a great way to kill your career. You don't contribute to the bottom line and perform a service that United Airlines needs but doesn't want to do. Again, you'll be treated poorly. -I've never seen a company that just takes people with little to no formal education and puts them in leadership roles. Another example of gross mismanagement. When we had to look at ways to save money, my boss suggested printing on both sides of the paper. Really? -The contract is used flexibly to fire people. When Covid broke out, my manager would have us fire people to match staffing levels. Don't believe me? Ask some of the employees about it. -THIS IS NOT FLEXIBLE. The employees of UGE are under a contract. A labor contract is based on seniority and does not care about any of your life events. In all fairness, this isn't unique to UGE.