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Universally Speaking

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Universally Speaking Reviews

2.5

33% would recommend to a friend

(97 total reviews)
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Andrew Brown

25% approve of CEO

17% positive business outlook

Universally Speaking has an employee rating of 2.5 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Universally Speaking employee rating is 33% below average for employers within the Media and communication industry (3.7 stars).

Reviews by job title

97 reviews
1.0
14 May 2022
Recommend
CEO approval
Business outlook

Pros

They pay you on time. Only for people living with their parents that don't need to pay bills and just want a small income - even then it's only for those who don't care at all about the quality of their work. Good memes from the depressed workforce.

Cons

Testers are hired with zero hour contracts with the promise that there is work 99% of the time, then left hanging for weeks without any work (and income) while telling them off for expecting more and saying that this is not a career, if you want to make a living you shouldn't have applied and can walk away. Many have walked away already, but the company and management can't comprehend that they are the reason why they are losing people. I have never heard of or seen a company where the CEO comes by only a couple times a year and you have to explain to people that this is the person you are working for not just some random person from the street. While working here, expect being lied to on a daily basis, taken advantage of and be gaslighted. No opportunities for advancement except when the senior staff quits - this is when management will scramble and put 5 people's workload on 1-2 testers with a very humorous 'acting lead' title and no payrise for months. These people usually back down in the coming weeks or months after being disillusioned and exposed to the company's policy to lie to the clients about every detail and having to wrangle the depressed, disposable staff. There are no benefits, the only two positive experiences are the lovely zero hour contract people and the relief you get when you finally leave and realise that you are worth something.

1.0
7 June 2023

A stain on the world's greatest industry

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some genuinely lovely people, can be a decent chance to make friends as long as you know who to avoid

Cons

Abhorent work culture. Favoritism is rampant within the managerial heirarchy, if you are not willing to talk about your friends and colleagues behind their back whilst puffing down vapes every break then get ready to be spoken of poorly. Certain members of higher up management are downright incomptent and have cost people their jobs. The pay is abhorent and so are the hours. Management will throw every excuse they have at their disposal as to why pay cannot go up, but will proudly boast about their huge earnings and cash flow. Minimum wage is also age based, so young seniors are actually paid less than older testers (despite how hard they work). Do not expect your hard work to go noticed. But definetley expect critiques. If you're absolutely desperate to break into the gaming industry, then by all means, go and suck it up for a bit until you have proper experience to work for a company that will respect you. Otherwise you'll be paid significantly more working in tesco than you would at Universally Speaking.

1.0
15 Nov 2021

Avoid unless desperate for money

Recommend
CEO approval
Business outlook

Pros

- Decent variety of projects. - Some opportunities to work with big names in the games industry. - Frequent opportunities for internal promotion. - Offers basic exposure to QA software and processes.

Cons

- Not representative of actual QA and LQA in the industry. - Messy, rushed training at all roles (on occasion, new staff were put on a live project with no prior training). - Toxic work environment. - High turnover of employees on junior and senior QA roles. - High and persisting discontent among staff. - Staff underpaid at all levels, compared to other studios in the same field. - Employees do not feel valued, but treated as disposable tools. - Employees overwhelmingly feel like their concerns are never listened to or acted upon appropriately by upper management. - Senior and lead staff are either overworked and expected to handle unrealistic workloads with limited resources, or given no work at all for days and expected to sit in-office for 8 hours hoping to find something to do. - Management frequently lies to staff about the status of incoming projects, recruitment of new staff, and client feedback. - Fosters a culture of dishonestly for profit, often encouraged leads and managers to lie to clients about issues that fall under Universally Speaking's responsibility to keep face. - Company broke Covid-19 regulations multiple times during the pandemic, showed no concerns for their staff's mental and physical health, and instead saw an opportunity to increase their profits by marketing their testers working in-office as a selling point to clients (while putting in little effort to make the office actually safe to work in, only making some improvements after being called out by more outspoken staff members). - Office is in a remote location and difficult to access without a car, opening times are not adjusted to accomodate the only bus line that stops nearby. - No WFH opportunities in QA at all.

Viewing 1 - 3 of 97 Reviews

Glassdoor has 148 Universally Speaking reviews submitted anonymously by Universally Speaking employees. Read employee reviews and ratings on Glassdoor to decide if Universally Speaking is right for you.