Numbers, or metrics, are everything at UpRight Law. I found that interesting both in respect to the morality of this company and the service they claim to provide: Consumer Bankruptcy (Ch.7 and Ch.13). The reason I say, “claim” is because I’m not entirely sure that’s the only thing going on here. The amount of “clients” who called in to the firm furious, confused and uncertain as to where they stood in the process was outrageous. The same held true for the “clients” who called in to make a cancellation on their account, which strangely, Upright Law took forever to grant. On more than a few occasions, I spoke with consumers who told me of how they’ve been trying to cancel for weeks, months, but Upright wasn’t processing their requests. Shifting gears a tad, I once spoke with a creditor looking to verify a mutual “client’s” account. This woman had called in and spoke with me three straight days and in following instruction, I transferred her over to our client service department where she stated she was hung up on all three times. Again, strange. I approached a manager to discuss the situation after the woman called back in for a fourth time wanting to speak with a higher-up and his response was, “Ah, just get her off the line and let her call back in.” Terrific customer service all the way around, holding strong to the company core value of, “Finding a Better Way”. I kid. Look, I understand at the end of the day this is a business and the ultimate goal in business is to profit. But there's a fine line between a profitable, sustainable business and a rushed, panicked money-grab. UpRight Law conducts itself in the latter fashion. There is no structure. There is no direction. There is no consistency. If you have any ounce of integrity, I don't advise you to apply or work here. You’ll feel like the work (if you can even call it that) you are doing is gutless and you’ll be preying on the poorest of poor demographics, oftentimes in their most vulnerable state. You will be lied to from day one by management and made out to believe what a wonderful place this is to work at. If you’re a recent grad, you’ll be promised inclusion in a one-year comprehensive training program, which upon my start here was said to consist of an introduction to all facets of the company. Yeah, that never took place. You’ll be told of the endless opportunities to grow and advance, which is funny considering in my time there, I can count upwards of 60 people who were either fired or quit, and that’s in less than a year’s time. In addition, you will be micromanaged to the max and treated to the equivalence of a 3rd grader. Your ability to bonus at month’s end will constantly change, as there is no set-in-stone structure. If management sees that a high number of employees are on pace to hit the mark, they will change the comp. plan without notice, regardless of where you are at in the month. Truth is, it's not in any way a wonderful place to be and the overall morale of the company's employees can best be described as poor. I’m embarrassed to say I worked here.
