Updater Reviews

Thank you for your effort and dedication to Updater, and for your candid feedback. It’s my responsibility to ensure every teammate has a positive experience, so I’m disappointed to hear that isn’t the case for you – let’s fix it. I realize joining a new company through an acquisition is particularly challenging, especially during a national crisis while we transition to working from our homes, and I haven’t yet met a lot of our new employees in person. You have my Slack and you know my email address – please reach out, as I’d love to have a candid conversation. We’ve never prevented or discouraged our employees from sharing their experiences on Glassdoor. As disappointed as I am reading this review, I’m thankful you shared it and I hope this gives us an opportunity to discuss. As at any growing company, we expect everyone to make a tremendous impact on our goals. Our flexible PTO policy is designed with trust and appreciation of our team – trust that each employee will balance their responsibilities and take the time off they need to rest and recharge. Additionally, the “this is the way we’ve always done it” mindset you mention isn’t something I see or hear at Updater – my job is to empower you to grow this business, and if something is standing in your way, please let me know. Again, I genuinely want to turn your experience around: you have my email address. David

Thank you for your dedication to Updater, and for your candid feedback. It’s my responsibility to ensure every teammate has a positive experience, so I’m disappointed to hear that was not the case for you and that you didn’t come to myself or People Ops to share. I’d like to respond to your concerns: We benchmark compensation for each role based on data from similar stage companies and real-time candidate expectation data during the recruiting process. Additionally, it’s a goal of ours to provide career development opportunities and pathways, unique to the individual – it’s not always perfect, but managers and teammates must work together to uncover the right fit. Regarding our overarching strategy and the current state of our business: our vision is unchanged. Everything we do, work toward, and prioritize is in service of dramatically improving efficiencies across all facets of relocation. As you’ve seen, this is a very dynamic and complex problem to solve and presents a tremendous opportunity. I can only hope you’re proud of the impact you had on our mission while at Updater. The recent layoff associated with the pandemic was unquestionably the most difficult day for all Updateers, myself included. However, we kept the majority of jobs intact, we are focused on foundational “mover first” initiatives, and we rebalanced workloads because you’re right – a leaner team shouldn’t have to do the same amount of work. Please feel free to speak with me directly if you have more feedback about how we can improve the experience for others: you have my email address. David